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Sutton Ford - Service Center
Matteson, IL
3,260 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,260 Reviews of Sutton Ford - Service Center
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January 28, 2022
Excellent customer service skills. Everyone working there was very courteous. They kept me up to date on my car. was very courteous. They kept me up to date on my car. More
by VINCEHA2
Verified Customer
January 28, 2022
Appointment was easy to make and timely reminders and updates received. Information given was accurate and picking up truck was done quickly. Was nice to be offered a ride back even though I didn’t need updates received. Information given was accurate and picking up truck was done quickly. Was nice to be offered a ride back even though I didn’t need one. Eric nicely kept me informed about status of truck also. More
by Bill
January 27, 2022
Ms Jillian was wonderful, I had my car back in a very timely manner. I'm very satisfied with my experience. timely manner. I'm very satisfied with my experience. More
by GBaker
Employees Worked With
Other Employees :
LaToyta McDonald, Mike Semik, Randy Mohrbach, Cree Lyons, Eric Eric
January 26, 2022
The cost to replace a broken active grille shutter The cost to replace a broken active grille shutter assembly was way overpriced in my opinion. How long does it usually take to replace this part? The cost to replace a broken active grille shutter assembly was way overpriced in my opinion. How long does it usually take to replace this part? My car was in the shop for 4 days for this repair. More
by pknudsen227
Employees Worked With
Eric Eric
January 24, 2022
Everything be is always very friendly, especially Erik in service. They do great work and in a very timely manner. Ive been coming here for years and I’ll continue to do so as they do quality work and are de service. They do great work and in a very timely manner. Ive been coming here for years and I’ll continue to do so as they do quality work and are dependable. More
by jnett74
Employees Worked With
Eric B
January 24, 2022
Dealership was very professional and attentive. Called to keep me informed on what was going on with my truck. Very good job. keep me informed on what was going on with my truck. Very good job. More
by JARRETT312004
January 24, 2022
We were blind-sighted with over priced diagnostic costs. When I asked cashier, she was either untrained or unwilling to talk about it with me. I made a comment about the price (and in no way was I rude or i When I asked cashier, she was either untrained or unwilling to talk about it with me. I made a comment about the price (and in no way was I rude or inappropriate) and her response to me was where the exit was. Outside of a few dollars… customers should be told what the cost of diagnostic would be. In this example… I said my hatch door was mechanically broken. They then said they would look at it and charged me $179 to tell me it was mechanically broken. Unbelievable. Not only am I don’t with Sutton ford, I am leaving ford altogether. My front end was also needs work. I told them it was looked at at another ford dealer. Their systems don’t talk. I just wanted price to fix. Instead they charged me another $90, to tell me what I already knew. Why go to a dealer anymore? More
by bparlock
Employees Worked With
Eric Eric
