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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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November 15, 2021

Problem was diagnosed, repairs were made in a reasonable time. Service rides were given to and from my residence. Excellent service rendered. More

by Karis219
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LaToyta McDonald
November 15, 2021

I enjoyed the service and the professionalism Stephanie Dwyer and the service department was great they explained everything that was done More

by LOUISEHAWKINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Dwyer
November 15, 2021

The staff is always courteous and accommodating. Even when I’ve had a concern, I was always handled with care and consideration. More

by SNHH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anita Sutton
November 13, 2021

The service was excellent I dropped off the truck and they processed it the next day...I got vehicle clean and fixed... More

by lbibbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2021

Took the time to make sure I got what I needed. Thank you so much. More

by edb5391
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
November 12, 2021

$2000.00 in labor was way to high for $700 in parts this is the problem that I had More

by SamuelwhiYvonne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Eric
Nov 12, 2021 -

Sutton Ford responded

We are sorry that you were not completely satisfied. The labor is calculated by the hours it takes to complete a job according to the national average. We have a very fair labor rate

November 12, 2021

The fast lube/fast lane always gets you in and out in a couple hours max unless more work is needed. Friendly professional service all around More

by hebergary
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
November 11, 2021

You always get good service at Sutton. I have used them for years and I have never had bad service. More

by JONHAL1120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2021

Courtesy, efficient for what I had done, they checked something else I was concerned about More

by j.williams3
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2021

Very courtesy and complete. Knowledgeable in my SUV.very polite friendly willing to take me home if needed More

by Mrs Pearl Best
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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