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Sutton Ford - Service Center

Matteson, IL

4.4
3,259 Reviews

3,259 Reviews of Sutton Ford - Service Center

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June 09, 2021

Jessica is outstanding,Never had better service..I go there once a Montfort a oil change.Never been let down with he professionalism for Jessica. More

by kpowers76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica in quick lanes
June 08, 2021

Great customer service, was taken care of in a timely manner. When I made a request about my vehicle they were attentive in making sure it was addressed. More

by KHRIS_KRINGLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2021

The service was fast. In and out. Greeted with a smile. All questions answered. The price was reasonable. I Will use Sutton for future services More

by ednmrw_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2021

Melissa is awesome to work with! She responds quickly to my emails and address any concerns I may have with no hesitation. As a Fleet Manager, I enjoy working with her. More

by tlynn2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2021

It shouldn't take an hour plus for an oil change. :( I was seated there for over an hour waiting for an oil change. Way way way to long. More

by FOUSHI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marcus Anthony
Jun 07, 2021 -

Sutton Ford responded

we apologize for the inconvenience. Since we are 'first come, first serve' sometimes we can be a bit backed up. We are launching a "join the waitlist" so that you can always know where you are in line and have minimal wait time

June 07, 2021

Fast in and fast out. Work complete, friendly faces. Nice! I got there early in the morning so I could get out quickly and I did! More

by Thumbsup4j
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons, Eric Eric
June 06, 2021

Excellent service. Kind and informative personnel.very efficient in signing in and providing home transportation. The staff called with updates including sending emails. Received my vehicle in clean condi More

by fkangethe58
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 06, 2021

The dealership was wonderful. Everyone that handled my vehicles recall was very helpful and wonderful! I will definitely be back for more service and help. More

by WLOLLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 04, 2021

This place always give great service. Employees are great service technicians are awesome. I drive a dodge but I come here for any type of service in my car. More

by Gisselle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Jones
June 04, 2021

It was a joke getting my car serviced, they were understaffed waited over a half an hour to get a ride home,then decided to check on my 100,000 dollar car and it was left in a back lot parked betwe More

by supergn6
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Eric Eric
Jun 10, 2021 -

Sutton Ford responded

We apologize that you did not have a good experience. We treat every customer with the utmost respect and especially with COVID and not being able to shuttle as many people at the same time, there are longer wait times. You can also "get in line" through our website and that will shorten the amount of time you are waiting in the dealership. We hope to change your opinion of us.

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