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Sutton Ford - Service Center

Matteson, IL

4.4
3,259 Reviews

3,259 Reviews of Sutton Ford - Service Center

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March 12, 2021

Sutton Ford provides good customer service and the technical staff is very knowledgeable. The waiting area was clean and everyone was following Covid-19 protocols. More

by tjrockie11
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
March 12, 2021

I have always had a satisfying and accommodating experience from the members in the service department. The work progression and follow up emails are very helpful. More

by blisss57
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 12, 2021

Prompt and efficient service with great customer service from employees. Employee that actually did the work on the car was thorough in his inspection. Jillian was knowledgeable, friendly, courteous and pro More

by AL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Car Technician , Randy Mohrbach, Cree Lyons, Eric Eric
March 12, 2021

The Quick Lane service writer was very cordial and informative. I also appreciated being able to get a ride home instead of waiting for several hours. More

by Bigpapa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2021

Always great a experience looking forward to my next visit to keep my car running good clean my truck every time I come to visit More

by ministerneec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emma Williams, LaToyta McDonald, Mike Semik, Randy Mohrbach, Cree Lyons, Eric Eric
March 10, 2021

Always the best customer service Jaime and Jillian are the best. It’s been a couple of years since I was here, but it was like seeing some old friends More

by khepburn09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2021

Sutton Ford provide outstanding service for my vehicles. I always feel good knowing i am getting the best service. The work done right, the price are good and my vehicle is complete in the time promise. More

by FrankR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 09, 2021

Came in for an oil change, not confident it was done correctly. Dashboard was screwed up and not the first time, quality poor, not happy More

by jausalyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jillian Stanford
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Sutton Ford responded

We apologize for the inconvenience. We would be happy to look at it again. Please feel free to bring it by or call Jaime 708-720-8115

March 09, 2021

Great job! Car looks brand new inside and out. Love the Auto butler... Great customer service by Jamie, the young lady at cashier window Tressa( not sure of spelling) is always friendly and kind. Great tea More

by Jplebanski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 09, 2021

Jillian serviced my ford escape. I was very pleased with my service and I would highly recommend anyone to her. She is always one to go over and behind for her customers. More

by riverahector2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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