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Sutton Ford - Service Center

Matteson, IL

4.4
3,259 Reviews

3,259 Reviews of Sutton Ford - Service Center

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February 20, 2021

Good service finished on time reasonable prices would recommend to other people to go to for service techs are trained well and know the product they work on More

by mytroy98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons, Eric Eric
February 20, 2021

My husband only takes our cars to Sutton Ford. He likes the way they treat him. They keep us up to date on the progress of the repairs. More

by viviankrawiec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie
February 20, 2021

I think Sutton Ford is a very good Ford store worm adminspear I like the ride home and pick up service when leaving your car for service More

by awest20621
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emma Williams, LaToyta McDonald, Mike Semik, Cree Lyons, Eric Eric
February 20, 2021

Great, timely service. Was in for the warranty work for paint protection. They took me in, right on time. Paint protection was applied and my truck looks great. More

by TNR5491
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
February 18, 2021

Great communication with Melissa through the whole process and kept me updated every step of the way. Love getting auto butler done here as well. More

by RIOSCECILIA22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 17, 2021

Tried to charge me almost $400 just to diagnose my car when they know it’s the TCM Terrible dealership! I will never go back. More

by RNTTHONTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa LeBran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2021 -

Sutton Ford responded

We apologize that you are not satisified with your exeprience. There is a cost to diagnosing and we cannot do any repairs without the proper diagnosis. The cost of the diagnosis is then applied to the repair to offset the cost. Please let us know if you have any further questions.

February 17, 2021

The service at Sutton has always great. they do the promised work with a smile. Jaime and Melissa are wonderful. Work finished on time as promised. More

by emarielee2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 16, 2021

I love this dealership because they're very friendly but extremely professional. They're communication is great! They make you feel important and valuable. This is a place where customers come first. More

by lakenia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 16, 2021

Stephanie was very helpful. Did not get a ride back to the dealer. Stephanie put me on the list to get picked up by a Ford shuttle. Nobody came or called me. Stephanie was gone already. I had to take a More

by lynette_cerocke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie
February 15, 2021

The service was fast, the prices are competitive, lots of smiles. Just an all around great experience. Easily the best Ford dealership I’ve ever been to. More

by motif83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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