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Sutton Ford - Service Center

Matteson, IL

4.4
3,259 Reviews

3,259 Reviews of Sutton Ford - Service Center

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January 22, 2021

I had service done in the quick lane department. Service was great, facilities were clean. Ms Stanford was very helpful and polite. my service wait time was short More

by Jdgreene1027
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2021

Always top notch. Jamie is amazing. All the service members are friendly and professional. I have had more interactions with jamie. I always feel they honest. More

by eljim2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
January 21, 2021

Service was excellent. The Associate explained the findings before completing the work and I was served immediately, upon my arrival. Very pleased with the service I received. More

by healingone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2021

I had a great experience. My only disappointment is not offering coupons. I had a coupon I though I could use there however it was for the location in River Oaks. Using coupons will save your customers mon More

by raynell_d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
January 20, 2021

They give good service. A lot of room inside never had a call back something they did they Gave me a loaner when I had my car serviced mellisa was great very satisified More

by jackdempc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 19, 2021

I want to thank Jillian for taking such good care of me every time I come to Sutton Ford. She’s the prime reason why I return for service even if it’s not a Ford vehicle. More

by cameronmarshall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons
January 19, 2021

Very professional and helpful at the front desk. Resolved problems quickly. They were friendly and apologized for the mechanic who caused issue. I was happy with them More

by REBECCASTORMER1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons
January 19, 2021

Excellent customer service at Sutton Ford!! It always is a pleasure dealing with the staff in the Quick Lane Department. I am a longtime customer. More

by l.a.collier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2021

Unfortunately, My car was damaged, while in service . After informing the manager Jamie he took good care of me. Jamie, Randy,Cree & Jessie was very Professional and kind. Their Attitude made a bad sit More

by banks_debra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons
January 18, 2021

Always helpful and clearly explaining what needs to be fixed before hand. Full car inspection and recommending other fixes necessary. Clean and safe and friendly reception. More

by gabrielamirawilliams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
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