Back

Sutton Ford - Service Center

Matteson, IL

4.4
3,259 Reviews

3,259 Reviews of Sutton Ford - Service Center

Sort by
December 08, 2020

Everyone in quick lane is always so helpful and friendly. The cashier station is where there is area of opportunity. There is always a long line to pay. Everyone has to wait for one cashier and it is not More

by phenice2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach
December 08, 2020

Courteous and professional. Got me a ride home. Promptly. Late hours accommodated my schedule. Prices are expensive. I felt like I was being milked for other services that I did not need though. More

by RUBYOKOSI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2020

I was treated very nice by Jessica Melissa and Cree they were spot-on for the needs of my vehicle and the service was very good. More

by Major
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
December 07, 2020

Jessica and Jillian are always helpful and polite no matter how busy they are. Work is always done promptly, and always done before the promised time. More

by CF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica
December 07, 2020

We recently purchased our first Ford , when we needed servicing we took it to Sutton , what an easy and great experience , they really go above and beyond . More

by AARONSTORM18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
December 07, 2020

Even though I don't like having to make service calls I know it's necessary to keep my Fords operating properly ( I'm been a Ford owner since the 70's) However It has always been a pleasure bringing my aut More

by Tonie Nelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2020

Had to go back to the dealership three times ask them to clean behind my wheel never clean behind it they never clean underneath the car behind the wheel More

by Lmarr777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randy Mohrbach
Dec 29, 2020 -

Sutton Ford responded

We apologize for the inconvenience and will ensure this area is not missed moving forward

December 03, 2020

Great service every visit. Service done in a timely manner. I have referred my sister to your establishment. We love Sutton Ford, thank you for your excellent service. More

by YMETCALF98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach
December 03, 2020

It's close to our home. They always keep us up to date on what happening with our car when we bring it in for service. All employees are always nice and friendly. More

by clearance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Sutton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emma Williams, LaToyta McDonald, Mike Semik, Randy Mohrbach, Cree Lyons, Eric Eric
November 30, 2020

The service at Sutton Ford is fantastic. Jessica and Jacob in the Service Department are top notch professionals. I brought my car in on a Friday evening late and they stayed after to make sure I was ba More

by Kevin OBrien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica the Service Writer and Jacob the Service Technician
...
205
...