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Sutton Ford - Service Center
Matteson, IL
3,259 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,259 Reviews of Sutton Ford - Service Center
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November 23, 2020
Everything is 100 percent.i have never had any problems at all service has always been and quick excellent and I appreciate the people there. at all service has always been and quick excellent and I appreciate the people there. More
by v.bedford
Verified CustomerEmployees Worked With
Other Employees :
Randy Mohrbach, Cree Lyons, Eric Eric
November 22, 2020
The quick lane and the Auto service dept. Has great customer service. They keep you informed with what's going on with your car and how much time it will take until your car is ready. They know my na customer service. They keep you informed with what's going on with your car and how much time it will take until your car is ready. They know my name when I walk in the door. More
by bmillsa
Employees Worked With
Eric Eric
November 19, 2020
Great service and friendly staff...I was one of the lucky ones and got a free Oil change...I was told they do this every Friday great service ones and got a free Oil change...I was told they do this every Friday great service More
by gmix423
Employees Worked With
Other Employees :
Randy Mohrbach, Cree Lyons, Eric Eric
November 19, 2020
The service was completed in a very timely manner and the staff were friendly. I was greeted shortly after walking through the services doors and received text messages throughout the day updating the progre staff were friendly. I was greeted shortly after walking through the services doors and received text messages throughout the day updating the progress of the service. It made it easy to plan my day knowing I could have a good estimate of when the vehicle would be ready. More
by PDD1123
Employees Worked With
November 19, 2020
Greeted kindly by sales people at front. Stephanie in the service dept took care of my needs. In this day and age, we all need a little connection and kindness. My only problem, was after paying my bil the service dept took care of my needs. In this day and age, we all need a little connection and kindness. My only problem, was after paying my bill, I wasn’t shown where my vehicle was. I asked at cashiers cage, and was told it’d be on the first or second row. In a lot full of cars, and not familiar with the setup, I wondered around until locating it. More
by MONA.GENSER
Employees Worked With
Stephanie
November 18, 2020
Please be informed that this rating is solely based on my conversations with Service Managers of the dealership and the dealership as a whole. Unfortunately I have to give Sutton Ford a low score this tim conversations with Service Managers of the dealership and the dealership as a whole. Unfortunately I have to give Sutton Ford a low score this time. When it came down to the actual service being completed and conversations with Service Managers, I am extremely concern about their acknowledgment and overall thought of what would have happened had I not been consist in bringing my vehicle back when I continued to have the same issues with my vehicle; even after being serviced and corrected several times. I count on the specialist at the dealerships to assess the issue and fix it. And when the overall issue would have caused a serious accident for myself and my toddler had it not been fixed, I’m highly concern. As a long time customer of Lincoln vehicles and dealerships, it’s concerning that the overall safety wasn’t considered in this situation. Yes, the cost of labor was compensated for the misdiagnosis/inconvenience, but I believe that paying for anything in addition should not have been asked. Especially had the original reason for me coming into service for the past month (4 times) was never fixed. The managers attempt to give reasons as to how this issue could have been overlooked; but all I can think about is that as a parent, I have a toddler riding with me, and we could have been badly hurt. I’m thankful that I was persistent enough to keep coming back for them to check on it. But if I would have taken their word that they fixed the original issue, and disregarded the continued problem I was having with my vehicle, I couldn’t image what kind of damage would have occurred. Overall, the conversations I have had with the Service Managers of this location, confirmed that customer service and overall customer safety is not a priority! And I cannot continue to have my car serviced or even purchase my next vehicle from this dealership. I’m a parent above all else, and my child and my safety are extremely important to me! More
by Annette Steward
November 18, 2020
My service was great, customer service was excellent on multiple occasions. Clean car when the work was completed. I’ll continue to do business there. multiple occasions. Clean car when the work was completed. I’ll continue to do business there. More
by bigsl4
November 18, 2020
Very fast and good service always . Nice and friendly staff . Will return next I need a oil change. The tire quote was higher the Firestone. staff . Will return next I need a oil change. The tire quote was higher the Firestone. More
by Man of Color
Employees Worked With
Other Employees :
Brittani Ashley Culpepper, Randy Mohrbach, Cree Lyons, Michael Miller, matt monix, Eric Eric
November 17, 2020
Good service; Tech friendly. Got me a good price on my tires. Clean waiting room. No noise professional people. Moreover I got a good deal. tires. Clean waiting room. No noise professional people. Moreover I got a good deal. More
by Shaw
Employees Worked With
Jessica Tech at the front desk
