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Sutton Ford - Service Center
Matteson, IL
3,259 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,259 Reviews of Sutton Ford - Service Center
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November 10, 2020
Great service and work was done in a timely matter and Jillian is a great service rep I personally think she deserves a raise Asap Jillian is a great service rep I personally think she deserves a raise Asap More
by bigcep
Verified Customer
November 10, 2020
Very disappointed with Sutton they charged me a lot of money and did not fix the problem put new tires on a Bent rim and didn’t even let me know the rim was bent until I told them the car was shaking and money and did not fix the problem put new tires on a Bent rim and didn’t even let me know the rim was bent until I told them the car was shaking and I had to pay a lot for a new rim More
by ANN_CHAMBERS23
November 09, 2020
Was having a problem connecting my phone to mysync system in the car. Then I needed them to place the protective piece that had been knocked halfway off. in the car. Then I needed them to place the protective piece that had been knocked halfway off. More
by bora_d2001
Employees Worked With
Jessica
November 05, 2020
The customer service is excellent... I love the shuttle service option and I also like that the staff is very knowledgeable about the different types of services that are offered. service option and I also like that the staff is very knowledgeable about the different types of services that are offered. More
by valerieglasper
Employees Worked With
Can't remember her name...but she's great!!!
November 05, 2020
If the problem with the battery we’re determined the first time all these problems wouldn’t have happened. If the service person reset the oil light warning after the full 40000 maintenance service was first time all these problems wouldn’t have happened. If the service person reset the oil light warning after the full 40000 maintenance service was done - we wouldn’t have to turn off the warning light every time the car was started. During a Boston trip these were major aggravations that could have been avoided and not messed up our vacation! Otherwise Sutton Ford has serviced us well in the past. Bob pustaver 708-8454839. More
by pustaver2002
Employees Worked With
Other Employees :
LaToyta McDonald, Randy Mohrbach, Cree Lyons, Eric Eric
November 04, 2020
They always do an amazing job. The customer service was great. They are always accommodating they make me feel like I am receiving great service great. They are always accommodating they make me feel like I am receiving great service More
by acavens
Employees Worked With
November 03, 2020
They do what they say, when they say they will do it, and for a fair and honest amount. It’s good to deal with people that you can trust. for a fair and honest amount. It’s good to deal with people that you can trust. More
by DAWALKER
November 03, 2020
Warm, friendly professional employees with exceptional great customer service skills. Relaxing atmosphere. This is my second visit within a couple days. I followed the mechanic's recommendations. great customer service skills. Relaxing atmosphere. This is my second visit within a couple days. I followed the mechanic's recommendations. Sorry, I don't know his name. I'd like to say thanks again. He took care of my vehicle on both visits. Excellent work. Julian's explanations were clea, as well she kept me updated thoughout the process. I just want to say, "Thank you." More
by neciewilkins54
Employees Worked With
November 02, 2020
Eric was extremely helpful and so was all of the staff my only complaint is that you all never have loaners and I asked for a car wash and they agreed to the car wash but when i picked my car up it was not c only complaint is that you all never have loaners and I asked for a car wash and they agreed to the car wash but when i picked my car up it was not cleaned More
by tanae1009
Employees Worked With
Eric Eric
November 02, 2020
They charged me a lot of money and didn’t fix the problem the problem still exists and I’m not happy with Sutton Ford they did nothing to compensate me for all the money I paid and the issue still exists. the problem still exists and I’m not happy with Sutton Ford they did nothing to compensate me for all the money I paid and the issue still exists. More
by ANN_CHAMBERS23
