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Sutton Ford - Service Center

Matteson, IL

4.4
3,259 Reviews

3,259 Reviews of Sutton Ford - Service Center

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October 05, 2020

Love the Quick Lane! They are just what they say, “quick”. Service was thorough, courteous, informative and inexpensive. Most likely one of the Best Dealerships ever! More

by peprmnt7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
October 05, 2020

Very displeased left car from 9 am until 4 pm to be told I have to bring back was charged 149.99 diagnostic not happy. More

by rosal6243
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Eric
Nov 20, 2020 -

Sutton Ford responded

We apologize that we were not able to service you the same day. There is a cost to finding the problem in the vehicle, however once found the diagnostic cost can be applied to the service.

Nov 20, 2020 -

rosal6243 responded

Whats the point of having an appointment if your just told to come back and are still charged for a diagnostic that was never resolved. The best solution to this issue is giving me a full refund. I would have never taken my car there if nothing was going to be done. Very unhappy.

October 05, 2020

Excellent service. The staff is friendly, communication is excellent, excellent updates on vehicle. I would recommend Sutton Ford to others. Thank you Sutton Ford for the awesome service. Thank you Melis More

by devoe517
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2020

Excellent, customer friendly, mechanics very knowledgeable. Grateful for their knowledge .the service rep kept me updated on the status of the car every half hour More

by tphillips2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons
October 05, 2020

They were very professional, polite and caring. They answered my questions so I would keep coming back. Thanks for being Ford I never experience anything like this before keep up the great work. More

by LORDPRAYER_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Sutton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emma Williams, LaToyta McDonald, Mike Semik, Randy Mohrbach, Cree Lyons, Eric Eric
October 02, 2020

Everything was taken care of promptly. Melissa is always great. The updates were great. Making sure everything gets done was priority. Thank you for your service More

by swaincharla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons
October 02, 2020

Melissa LeBran is the best service person i work with. I always feel comfortable because she let me know what is needed for my vehicle and i am assured the work is done right. That why I came to Ford to pu More

by FrankR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2020

Fast and accurate service, answered all of my questions and gave me several options. A pleasure to do business with. Disappointed they do not carry the Lincoln brand anymore. More

by tom_d53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2020

I enjoyed the service. I even liked the courtesy ride home. I didn’t think I would get my car back the same day and I did! More

by glynn82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2020

I have always received polite and professional service from Sutton Ford. The service department is always quick and attentive to my car's needs. Thank you More

by Taurus Flavors, Inc.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse-Shuttle Driver, Eric Eric
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