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Sutton Ford - Service Center

Matteson, IL

4.4
3,259 Reviews

3,259 Reviews of Sutton Ford - Service Center

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June 23, 2023

Sutton Ford is very accommodating and fair prices are available. The staff are well informed and courteous. My last 5 cars were purchased at Sutton Ford. I have never had a bad experience only great o More

by moisantdel
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons
June 21, 2023

A week after waiting for my car, wrong part was ordered, and I was stuck paying for expedited shipping. More

by meeksda
Recommend Dealer
No
Jul 03, 2023 -

Sutton Ford responded

Thank you for your feedback. We will look into this further to rectify.

June 21, 2023

Sent twice for service never ordered the part. When I did arrive they acted like I was crazy. I said you scheduled me. More

by johnmcgee1975
Service Price Transparency
Recommend Dealer
No
Employees Worked With
It not their fault its the person who said tbe parts were ordered and one in
June 19, 2023

Great service, very friendly and efficient. Never kept waiting long and they never try to push their services on me. More

by dtemores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Eric
June 19, 2023

The Sutton Ford Dealership Quick Lanes department is very convenient for walk-ins with minor issues. Both the Quick Lanes and Service departments have friendly staff and wonderful customer service. More

by Blueisle16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian and Jason
June 19, 2023

Each time my car is being serviced, I always get excellent and friendly service treatment More

by cece9603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons, Eric Eric
June 19, 2023

Melissa Lebran took very good care of situation that started out terrible. All in All i would only continue my service there as long as she is the Service Advisor, or at least someone with the knowledge More

by rdefiore317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2023

Mrs. Melissa is amazing! Great customer service and kept me up to date with my vehicle and made sure that I was a satisfied customer! More

by Tarikalaminii1216
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2023

Service was great everything was great and everything was upfront with prices and fees and length of time vehicle was going to be here. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2023

Was very happy with butler service I recieved No She told me how l9ng for vechile and it was done as she said it would be More

by fastballem
Recommend Dealer
Yes
Employees Worked With
Blond girl in service,very nice and respectable
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