Sutton Ford - Service Center

Traveling through the area on business and needed an oil change. Called, then stopped in to the Ford Fast Lane. Expected to wait about 2 hours, but was in and out before the 2 hours had passed. Friendly ser change. Called, then stopped in to the Ford Fast Lane. Expected to wait about 2 hours, but was in and out before the 2 hours had passed. Friendly service technicians, accurate information, and exceeded expectations made this a pleasant experience. More

Promise Made, Promise Delivered On the way to work, my alternator belt happen to shred, but thankfully Sutton was only a few miles away when it happened. Obviously I was a drop-in an On the way to work, my alternator belt happen to shred, but thankfully Sutton was only a few miles away when it happened. Obviously I was a drop-in and I'm sure they had a full slate of scheduled maintenance appointments that day, but Erik made me feel like my car was the most important to him at that time. He promised to have his team take a quick look to assess the problem and then chart a plan -- less than 15 minutes later he explained what happened and outlined how long it would take to fix the problem (probably less than an hour). I was back on the road in 45 minutes ... while I don't hope to visit the service department often, I'll be sure to look for Erik on my next visit. More

Work was done in a reasonable amount of time. So far tires seem great. Jillian is just great! She always keeps me informed, and she knows her stuff! I heard her explain issues to several customers whil tires seem great. Jillian is just great! She always keeps me informed, and she knows her stuff! I heard her explain issues to several customers while I was there. More

The service was done in a timely fashion. I was informed in a pleasant manner. Everything went well. I will still patronize this establishment. Thank you. in a pleasant manner. Everything went well. I will still patronize this establishment. Thank you. More

You guys suck! If my sorority sister didn’t own it! I would never have purchased! Came for a simple oil change and NO FILTER! Waste of my time!!! would never have purchased! Came for a simple oil change and NO FILTER! Waste of my time!!! More

I am ALWAYS happy with my service, ALWAYS on top of my cars needs. I Would HIGHLY recommend the service department, without the customer knowing you are given a red carpet treatment. cars needs. I Would HIGHLY recommend the service department, without the customer knowing you are given a red carpet treatment. More

I enjoyed Speedy And courteous service. I had a very knowledgeable and helpful employee that I dealt with. Clean waiting room. fast check out with a friendly face knowledgeable and helpful employee that I dealt with. Clean waiting room. fast check out with a friendly face More

Everything went smoothly. I called to make an appointment, I was told to come on in. They were aware of my cars problem. Assessed the problem, was out the door within an hour with a loaner car. C appointment, I was told to come on in. They were aware of my cars problem. Assessed the problem, was out the door within an hour with a loaner car. Came back next day my car was fixed. All under my warranty. Melissa took care of me from the moment I walked in the door till I got my car back. Very good service. More

Great Customer Service , everything was explain to me in detail, Erik was my go to Person, Friendly as well as a Great listener I will return to SUTTON Ford for my Car Service. Cristell Martin detail, Erik was my go to Person, Friendly as well as a Great listener I will return to SUTTON Ford for my Car Service. Cristell Martin More

Everything and everyone was great. They accommodated an oil change when I was only scheduled for the auto butler. I love the convenience of the shuttle to drop me off and pick me up. I appreciate the ser oil change when I was only scheduled for the auto butler. I love the convenience of the shuttle to drop me off and pick me up. I appreciate the service and hospitality! Thank you! More