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Sutton Ford - Service Center
Matteson, IL
3,260 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,260 Reviews of Sutton Ford - Service Center
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June 09, 2023
I will first say our service advisor Melissa did a pretty good job communicating status to us. My issue that disappoints me is when we went to pick up our vehicle the battery was dead from someone leaving th good job communicating status to us. My issue that disappoints me is when we went to pick up our vehicle the battery was dead from someone leaving the lights on. We had to get a jump start from someone in service. This was very disappointing. I we learned from a staff .ember that our lights had been left on and I'm not sure why the vehicle wasn't checked before delivering back to us, the customer. The original work (transmission and brakes) seem to be fine. More
by george.coleman
Verified CustomerEmployees Worked With
June 09, 2023
Brought car in auto butler and cleaned inside car completed recall in time estimated. Thank you! completed recall in time estimated. Thank you! More
by Nieceybailey51
Employees Worked With
June 09, 2023
Jillian the service advisor is the best. She’s always thorough and takes care of me. She’s always thorough and takes care of me. More
by jeffbacon03
June 08, 2023
Already sent you a review a day ago. Service was terrible. Waited 4 hours to have my truck auto butlered. Scheduled for 9:00 am and it didn’t go in until 11:00 am and that’s only because Service was terrible. Waited 4 hours to have my truck auto butlered. Scheduled for 9:00 am and it didn’t go in until 11:00 am and that’s only because I complained. Not happy that I spent the extra money for the auto butler. You guys need to get your service department to stop scheduling to many cars on the same timeframes. I’ll never buy another car or truck from your dealership again. I will also not refer your dealership to anyone. More
by JANABIANCHETTA
Employees Worked With
Other Employees :
Randy Mohrbach, Cree Lyons, Eric Eric
June 08, 2023
Sutton Ford is the best. .The service department is awesome and the people at the desk is very friendly. My car was serviced and ready in a reasonably time. .The service department is awesome and the people at the desk is very friendly. My car was serviced and ready in a reasonably time. More
by Madd821
Employees Worked With
Eric Eric
June 07, 2023
Great customer service, they listened to my concerns and gave appropriate advice. Mechanics exceeded my expected wait time. My car was serviced and ready for pickup in under 2hrs with no problem checking fo gave appropriate advice. Mechanics exceeded my expected wait time. My car was serviced and ready for pickup in under 2hrs with no problem checking for warranty coverage More
by SJ
Employees Worked With
