Sutton Ford - Service Center

Sutton Ford price gouging I was over charged first of all I took my mks Lincoln to be wash and abt two streets over I arrived home my husband said water was running from under I was over charged first of all I took my mks Lincoln to be wash and abt two streets over I arrived home my husband said water was running from under found out my water pump was leaking, parts was $500 and labor $2100 and charged me for a renter car and I have insurance coverage. I am going to get BBB and state attorney involved. More

Service Seems like when I bring my car in they fix what’s wrong but a day or 2 later a different issue is starting to happen. Seems like when I bring my car in they fix what’s wrong but a day or 2 later a different issue is starting to happen. More

Dave was very helpful! Dave went above and beyond to help make sure my vehicle was back up and running. I will definitely be back whenever I need my vehicle serviced! Dave went above and beyond to help make sure my vehicle was back up and running. I will definitely be back whenever I need my vehicle serviced! More

Trust and relationship I have been assisted by the same team of representatives for years....they know me and my vehicle. They understand that my business depends on my tran I have been assisted by the same team of representatives for years....they know me and my vehicle. They understand that my business depends on my transportation. While regular service is critical to the problem free dependability of my vehicle, they make sure I am aware of how long I can expect to be in service. There are no surprises or excuses. The experience is always professional and friendly. More

Recall work. Only problem was wait for secondary part covered by warranty. Part arrived quickly and picked up day after repair as at work already. Works gre work. Only problem was wait for secondary part covered by warranty. Part arrived quickly and picked up day after repair as at work already. Works great. More

Great service When there was a misunderstanding with my question, I was transferred to Melissa. Melissa was flexible and able to walk me right through the process e When there was a misunderstanding with my question, I was transferred to Melissa. Melissa was flexible and able to walk me right through the process every step of the way. Very happy with the outcome of the work done and the service provided. More

Wheres That COUPON Great service, but recieved the service coupon I'd been waiting and waiting for a few days after. Really wish I could still get credit!!!! Great service, but recieved the service coupon I'd been waiting and waiting for a few days after. Really wish I could still get credit!!!! More

Sevice Warranty Bad service- couldn’t fix truck that was under warranty. But, was able to go to another dealership and have it fixed under the warranty. Bad service- couldn’t fix truck that was under warranty. But, was able to go to another dealership and have it fixed under the warranty. More

Cleaning and detailing I was told it would take 5 hrs for my service. I had to call around to borrow someone's car to run errands. To only be called 1.5 hrs later because my I was told it would take 5 hrs for my service. I had to call around to borrow someone's car to run errands. To only be called 1.5 hrs later because my car was done. This was very inconvenient for me and others. More

Excellent service Overall great experience. Service time was great and Melissa was very helpful and knowledgeable in her job. Will return for any future service again i Overall great experience. Service time was great and Melissa was very helpful and knowledgeable in her job. Will return for any future service again if needed. More