Sutton Ford - Service Center

Amazing Service I received amazing service. Melissa was awesome. She was very helpful with everything Melissa walked me to my loaner. Upon my return to pick up my MK I received amazing service. Melissa was awesome. She was very helpful with everything Melissa walked me to my loaner. Upon my return to pick up my MKC, she was right there to helpful. More

GPS/ Navigation System It took 3 visits to finally have the issue concerning the GPS / Navigation system resolved. First visit was to Quick Lane. Second visit the problem wa It took 3 visits to finally have the issue concerning the GPS / Navigation system resolved. First visit was to Quick Lane. Second visit the problem was identified. However, the part needed had to be ordered. Third visit the issue was resolved. More

Had a issue with back lights went to quick lane for service Was driven home and was picked back up the wait time was 3 hrs or less. Very pleased to find out my car was ok. The service department was great. Was driven home and was picked back up the wait time was 3 hrs or less. Very pleased to find out my car was ok. The service department was great. More

Gas Line leaking, had to replace. The gas line was leaking and a hazard with 105,000 miles. Eric took care of it, got a kit with new lines. Replaced three lines. Had it done in three d The gas line was leaking and a hazard with 105,000 miles. Eric took care of it, got a kit with new lines. Replaced three lines. Had it done in three days. More

Friendly staff I was assigned a rep. Which gave a personal touch to service. She was friendly, professional and I felt like she cared. Sometimes as a woman, taking m I was assigned a rep. Which gave a personal touch to service. She was friendly, professional and I felt like she cared. Sometimes as a woman, taking my car for service can feel intimidating. This was easy. More

Exceptional Customer Service Had a great experience. Mellisa LeBran is always on top of the customers. Her thougtfullness and attention to detail is second to none. Thanks to her. Had a great experience. Mellisa LeBran is always on top of the customers. Her thougtfullness and attention to detail is second to none. Thanks to her. More

Great The service with the service team has always been great. They are very considerate individuals. I was so please how well my car looked once I got it b The service with the service team has always been great. They are very considerate individuals. I was so please how well my car looked once I got it back. Thank you More

Service review 100% complete satisfaction. Excellent customer service and happy with lift to wait at friends home in Frankfort. Service was performed in a timely ma 100% complete satisfaction. Excellent customer service and happy with lift to wait at friends home in Frankfort. Service was performed in a timely manner. I would recommend Sutton Ford customer service center to all my friends. More

Excellent Service It is always a good experience.. I Love working with Jillian she is always helpful and keeps me updated on the status of my vehicle It is always a good experience.. I Love working with Jillian she is always helpful and keeps me updated on the status of my vehicle More

Service I enjoy the Service at Sutton Ford . When I need any Service repairs on my car and I know it is going to be longer than I choose to wait, Sutton Ford I enjoy the Service at Sutton Ford . When I need any Service repairs on my car and I know it is going to be longer than I choose to wait, Sutton Ford provides me transportation to and from the facility to home. More