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Sutton Ford - Service Center

Matteson, IL

4.4
3,259 Reviews

3,259 Reviews of Sutton Ford - Service Center

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June 07, 2023

Friendly, fast and accommodating treatment from the entire department! Very responsive to my needs in getting my car back to me quickly! More

by HKWAAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lester Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Meyers, Randy Mohrbach, Cree Lyons, Eric Eric
June 07, 2023

The front desk help was nice and friendly but the guy who did my oil change left my car with oil marks everywhere. The whole steering wheel, shifter and console had left over oil that may have been on the te More

by Clif
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
June 07, 2023

Good service and friendly employees. I have owned a few different cars and they have always been my go to. More

by gooddad4639
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure what her name was
June 02, 2023

Very helpful service representatives as usual. Always have oem parts in stock and available for service on weekends. More

by trask5ulgo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Harris
June 02, 2023

The Rep was professional, clear about what was needed to have my auto running in good shape and was very clear about the maintenance that was to be performed on my and at what price More

by Tonie Nelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above service people and I can't remember her name, sorry because she was excellent.
May 31, 2023

They go above and beyond to make things easy for their customers. I would recommend getting a car from them. More

by mikulkada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
May 31, 2023

Every time I have service that includes a car wash, it's never available. Staff seem to cater to the customers they know. More

by rsanner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Eric
Jun 07, 2023 -

Sutton Ford responded

We apologize for the inconvenience. Please speak with Bryan and we will make sure the vehicle gets washed

May 30, 2023

Awesome Advisors! !! A bit slow with the service but I would prefer to be patient and get great quality. More

by j.allen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
May 29, 2023

I honestly dread coming to Sutton Ford for anything. I regret even buying from them. I paid $2k for a Car Butler warranty on my exterior paint & interior leather protection. Went in for my first protect More

by Taylor Malito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamie Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons
Jun 07, 2023 -

Sutton Ford responded

We apologize for the inconvenience. We hope to rectify this and we want you to be completely satisfied

May 29, 2023

They are very professional, timely and make you feel comfortable. I am very happy with the service I received More

by shanor.carter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
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