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Sutton Ford - Service Center

Matteson, IL

4.4
3,259 Reviews

3,259 Reviews of Sutton Ford - Service Center

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April 24, 2023

Great service. Melissa was so sweet and helpful. They got my car fixed very quickly. More

by smithh100513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Renee Harrington , LaToyta McDonald, Randy Mohrbach, Cree Lyons, Eric Eric
April 23, 2023

The service was great. I will come back again and tell my friends to come as well More

by RTUCKER4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
April 23, 2023

They charger me $350 just for those things that i know already, then did nothing, even they didn't give specific price for fix, just say $700 and plus, $1200 and plus More

by Matin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa LeBran
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Sutton Ford responded

We apologize for the miscommunication. We must do a proper diagnosis and then it should be thoroughly explained

April 22, 2023

Great job, my truck is running great. Thanks. I do recommend to anybody for work. More

by HECTOR.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
April 21, 2023

Great to have a Ford dealership closeby who does quality work. Thanks you Sutton Ford. More

by edieward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't recognize these faces or names.
April 21, 2023

Customer and mechanical services compare favorably against other Ford dealerships. Facility appears tidy and well kept More

by majackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cree Lyons, Eric Eric
April 21, 2023

Luv u guys. Your care is amazing. Ok the stupid computer needs 15 words. I have been ur patient for years why do you need info More

by boyd1915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 21, 2023

Great place to get your ford serviced. Stress free and confident, i was in and out! More

by Bishop266
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LaToyta McDonald, Mike Semik, Randy Mohrbach, Cree Lyons, Eric Eric
April 21, 2023

Very helpful and knowledgeable with all questions and suggestions, every person I have spoken with was also polite. More

by DAP1220039
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
April 20, 2023

I have been doing with Sutton Ford since 1999. I have purchased 5 autos from them. More

by CC1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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