Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Sutton Ford - Service Center
Matteson, IL
3,260 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
3,260 Reviews of Sutton Ford - Service Center
Sort by
Verified Customer
March 07, 2023
Where to start, first off the people themselves are great, but no room to negotiate and I definitely overpaid for the truck. Second there were issues that were not resolved, I was told the oil was chan great, but no room to negotiate and I definitely overpaid for the truck. Second there were issues that were not resolved, I was told the oil was changed two months ago and it was black with only about 40 or so miles added to it before I took possession. They basically reset the oil life on the dash and didn’t change the oil. The xxx point inspection they say they do is garbage, the day I got the truck I went through fluids and filters and I was disgusted. Air filter was most likely the original filter and was black and clogged. Wish I could add that pic. Oil as stated above needed to be changed and was not, coolant needed to be topped off, windshield wiper fluid was low, etc etc. I told them I wanted a full tank of fuel as well and they didn’t even do that. Beyond disappointing. Love the truck but anything inspection/servicing from that place is garbage. I probably paid about 5 grand above what I should have. So the reasoning for three stars is the lack of dropping the price, lack of proper service/maintenance, issues that needed to be fixed prior to me even seeing it and honestly not even putting 30 bucks as a courtesy in to top off the fuel for the 40k I just paid you. I will say the salesman after the fact and after I took it home did offer to pay out of his pocket but I told him that’s not necessary now. The manager was a great person to deal with as well. So the 3 stars go to the manager and salesman. They were great. More
by airforcefirefighter23
Employees Worked With
March 06, 2023
Very friendly customer service staff (Jason ) always help and gets my car in and out the same day . and gets my car in and out the same day . More
by Rockey
Employees Worked With
Other Employees :
Jason, Randy Mohrbach, Cree Lyons, Eric Eric
March 06, 2023
I liked that I was kept informed about time and what was being done to my vehicle. I wish the sitting area was a bit more comfortable but overall it was a good visit being done to my vehicle. I wish the sitting area was a bit more comfortable but overall it was a good visit More
by Feliciahardy357
Employees Worked With
Margaret Goldrick
March 06, 2023
My service agreement was half of $1400 I get a call and my bill is ready $800 half of $1400 is $700 not $800. my bill is ready $800 half of $1400 is $700 not $800. More
by jamalsn2001
Employees Worked With
March 06, 2023
I ask them to repair the tailgate of my truck, I left the warranty letter so that they would preform the work. But stated that I was not interested in having it repaired. I’m going to another dealer to hav warranty letter so that they would preform the work. But stated that I was not interested in having it repaired. I’m going to another dealer to have it fixed. More
by D.BROOKS1943
