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Sutton Ford - Service Center

Matteson, IL

4.4
3,259 Reviews

3,259 Reviews of Sutton Ford - Service Center

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March 05, 2023

I was satisfied with my service Melissa was very nice helpful, she communicated very well. More

by mitchellian57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 03, 2023

Great place to do business! Bought a beautiful 2020 explorer! Love their service sept as well! More

by kregan70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 02, 2023

Really good service would definitely recommend going to use in the future they gave me a ride home and picked me up. And kept me up on what was going on plus everyone involved were very nice More

by layingpipe82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Driver, Cree Lyons, Eric Eric
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March 02, 2023

Everything was fine, staff was professional,courteous and knowledgeable about the care of my of my car More

by onniegems
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie
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March 01, 2023

Great customer service, fulfill, all my needs listen to what I have to say and resolve all my problems always take my car to Sutton Ford More

by wroberts777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 01, 2023

Truck stop working called twice left message still no return call called again sent to voicemail paid 2800 dollars help More

by thelmajean68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Eric
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Mar 03, 2023 -

Sutton Ford responded

We apologize for he inconvenience. What is your name? Call 708-720-8160. We will be back on Monday

Apr 06, 2023 -

thelmajean68 responded

I was told my truck was fixed drove it home stopped the same day I called they wanted to make me an aggressive offer for my truck witch was only 500 dollars I refused and now they refused to fix my truck or refund my almost 3000. Dollars I paid so now I’m going to have to call my lawyer ps even tried to show me some paper work I never seen but don’t back up them trying to fix my truck about 5 times no charge why can’t I get a refund HELP

Apr 06, 2023 -

Sutton Ford responded

It depends on the diagnosis and what happened. What is your name?

March 01, 2023

Timely service and great staff. I had a good experience. Eveyone was very helpful and couro More

by rachelleciluffo22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
1.0
This rating includes all reviews, with more weight given to recent reviews.
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March 01, 2023

I took my car for change oil, and I have to left without getting service because I waited for 3 hours. I asked how much more longer and they told me 3 more in front of me.👎 More

by r_soto18
Recommend Dealer
No
Employees Worked With
Employee is not listed and I don’t know his name.
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February 27, 2023

Great, good,wonderful,stupendous, outstanding, glorious, wonderfully outstanding, outstandingly wonderful, fabulously wonderful, fabulously outstanding, nice More

by paul_lane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 27, 2023

Nice clean efficient service. Jessica and Jason were friendly and professional. I pass a Ford dealership close to my home in preference to getting my service at Sutton. And most o More

by millionmiler33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve
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