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Sutton Ford - Service Center

Matteson, IL

4.4
3,259 Reviews

3,259 Reviews of Sutton Ford - Service Center

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February 27, 2023

I had a oil change it took 4 hours. I think that to long. Only six people ahead me. More

by jgoodie60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
February 26, 2023

Dealership is very professional good follow up very friendly not sure why this needs to be 15 words. This will keep people from filling out this review. More

by oakesy573
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica harris
February 26, 2023

I SO GLAD TO HAVE MY CAR AT SUTTON FORD. THE ONE I CAN TRUST! ALWAYS A SATISFYING CUSTOMER. I WILL ALWAYS RECOMMEND MY FAMILY AND FRIENDS TO EITHER PURCHASE OR HAVE OUR VEHICLE SERVICED. More

by hlf37474
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2023

Excellent service staff, was given an expected time of completion, and found another recall that could be performed at the same time. I noticed that the young man doing the work on my car was 100% focused More

by mtessling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cree Lyons, Eric Eric
February 22, 2023

Quick Lane always gives more than expected like saying good morning from others that aren’t assisting you. More

by lannwatts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
February 20, 2023

My service rep was great, she was attentive to my My concern and needs....thank you More

by rmoor234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2023

Service Writer Mellisa LaBran and Anthony from the Truck Department , unfortunately questioned me about the need for my requested warranty repair. Making me feel as I was making frivolous claims. Very ver More

by Mike Jordan
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa LeBran
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony
Feb 20, 2023 -

Mike Jordan responded

Very unprofessional

Feb 24, 2023 -

Sutton Ford responded

Mr. Jordan, we apologize for the inconvenience and we have the parts on order.

February 20, 2023

It is a great place to do business with. Employees are friendly and personable and fun. More

by djc5252
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica was wonderful!
February 20, 2023

Wonderful, stupendous, outstanding, excellent, stellar, wonderfully stupendous, outstandingly wonderful, other worldly stellar, outstandingly stupendous, good More

by paul_lane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 17, 2023

Timely, reasonable, not trying to take advantage. Friendly interaction upon arrival and with repairman, good communication of the situation. More

by Smailesphil2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons, Eric Eric
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