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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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December 16, 2022

The whole experience was amazing! Jason was very professional.I always recommend my family there More

by greenkelly123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToyta McDonald
Report | Print
Dec 19, 2022 -

Sutton Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

December 16, 2022

Melissa is always pleasant, helpful & efficient. I was very satisfied with my service! Keep up the Great Work!!! More

by Nicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Harris , LaToyta McDonald, Anita Sutton
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Dec 19, 2022 -

Sutton Ford responded

Hi Nicole, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

December 14, 2022

This is fourth time I had to return my truck with the same issue. Ugh More

by rbest974
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2022 -

Sutton Ford responded

We apologize for the inconvenience. What is your name so we can look into this further?

Dec 16, 2022 -

rbest974 responded

Rosalind Best

Dec 16, 2022 -

rbest974 responded

Rosalind Best. I have 2011 F150 Truck

December 14, 2022

I have had a mutual consumer/business rewarding relationship with Sutton Ford for many years and have always been satisfied with the personal and honesty of car care I get. More

by Linda and Mark Scheel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LaToyta McDonald, Mike Semik, Randy Mohrbach, Cree Lyons, Eric Eric
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Dec 16, 2022 -

Sutton Ford responded

Hi Linda, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if you have any additional questions about services you received and thank you again for choosing Sutton Ford Inc.!

December 13, 2022

Until my last service I was satisfied. the technician that changed my oil was reckless More

by CYNTHIA.E61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cree Lyons
Report | Print
Dec 13, 2022 -

Sutton Ford responded

We are sorry to hear that you did not receive a completely satisfactory experience. What is your name so that we can address your concern.

December 13, 2022

Everyone was very nice & helpful. Great customer service. The staff here always address my concerns for my truck as if it were their own. More

by Ferrell,Danielle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey
Report | Print
Dec 15, 2022 -

Sutton Ford responded

Hi Danielle, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 12, 2022

Great customer service, I would recommend me to my family and friends I am Very satisfied. More

by kandicenayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
Report | Print
Dec 14, 2022 -

Sutton Ford responded

Hi, we appreciate your recommendation of our dealership! We hope to be of service to you again! Take care!

December 12, 2022

M y favorite . I am please with the service. I plan to purchase my new f 150 from sutton Ford 2023.l will let you know.when. More

by amosgnkk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
Report | Print
Dec 14, 2022 -

Sutton Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If there is anything else we can do to assist you, please let us know! Take care!

December 10, 2022

I had a hard time finding a mechanic to work on my 2011 mustang. It needed my 6 speed manual transmission fixed. I searched for a mechanic everywhere. I finally came across Sutton Ford and was very happy t More

by Irene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2022 -

Sutton Ford responded

Hi Irene, we appreciate your feedback! Safe travels!

December 10, 2022

Nice, the employees were polite and professional. This is the reason I keep coming back. More

by pclemons000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
Report | Print
Dec 12, 2022 -

Sutton Ford responded

Hi, your comments keep us motivated and working hard for all our guests! Safe travels!

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