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Sutton Ford - Service Center

Matteson, IL

4.4
3,259 Reviews

3,259 Reviews of Sutton Ford - Service Center

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June 27, 2022

I love sutton ford especially Erik in services. He is so fun and quick. i More

by mymid123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
June 25, 2022

Horrible customer service and don’t care about loyal customers. Will never do business with them again. More

by miayanichole
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jamie Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Eric Eric
Jun 27, 2022 -

Sutton Ford responded

Hello, is your information under Miaya Nichole? We would like to understand what happened and rectify your concerns.

Jun 27, 2022 -

miayanichole responded

It’s under Miaya Carter, for one I was sold a lemon. The vehicle I purchased had been in the shop 3 times for engine issues. The last time I brought to back to Sutton Ford and was informed by service manager that I needed to pay for the break down of engine. I understand there are rules and guidelines but in this situation where I had trouble with this vehicle from the very beginning I should have gotten some type of grace. The whole situation caused me to not be able to afford the cost of break down due to having to rent vehicles plus I had a warranty. In the end my vehicle was repossessed. I will never ever do business or ever purchase a Ford again.

June 24, 2022

I really like the staff and how they treat you. love being able to drop my car off and nothing else wrong with it after I took it in More

by lisajohnson762
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
June 24, 2022

The wait time was not bad at all but the professionalism was beyond amazing by both Julianne & Creea. More

by jhcpcoach1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LaToyta McDonald, Cree Lyons
June 24, 2022

Friendly yet professional employees, and great service. Thank you for such a pleasant service experience. More

by marilyng326
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
June 24, 2022

Erick was great he kept me updated with the status of my vehicle good job. More

by telaelzy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
June 24, 2022

Sutton Ford is hands down the best Dealership! Professional , courtesy service all the time. Try them for yourself. Highly recommend 💜 More

by brownink5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 23, 2022

It was a decent experience, just kept my truck longer than I anticipated , I felt that I could have been driving it until the part came in, it was just sitting on the lot, and do I had to borrow a car . More

by claudett-jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
June 23, 2022

Did not honor service put synthetic blend in my truck and it smoked I asked for full synthetic oil returned back to quick lane and they said they did not find anything so I change my oil myself and it stoppe More

by Chyna1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't remember service persons name
June 21, 2022

Sutton ford has always treated me with kindness and just make you feel welcome no smoke screen straight to the point and knows what they are talking about I trust Sutton ford allot that’s why I keep coming More

by Tony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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