Taylor Ford

Great Customer Service Even Though We Did Not Purchase I want to take a moment to commend Taylor Ford and especially their sales associate Mark. My wife and I were looking for used Ford Escape. Mark was ve I want to take a moment to commend Taylor Ford and especially their sales associate Mark. My wife and I were looking for used Ford Escape. Mark was very helpful to my wife when she first went there and then to the two of us when we returned. He followed up several times in a professional manner and there was never a hint of "used car sales pressure". We drove a really nice low mileage used 2010 Escape but they could not get to where we wanted to be for price as we had another deal that we felt was better. But in all honesty the deal they gave was excellent and had it not been for the other we would have accepted their terms. We would drive the two hours again to deal with Taylor Ford if we needed another vehicle. I did not get a chance to deal with their service department so cannot comment one way or another there. Mark and the sales manager (and their show room) were all first class for our experience. More

Purchase of 2 New vehicles My experience with Lou and this dealership has been outstanding in the past and just 2 weeks ago on the 2 vehicle transaction we had on the same day. My experience with Lou and this dealership has been outstanding in the past and just 2 weeks ago on the 2 vehicle transaction we had on the same day. Taylor Ford will always get you the highest trade possible for your vehicle and will not let you leave without making the best deal possible. More

Great job! Buying our car was the fastest & easiest deal we've ever made. We knew we wanted a new 2015 Mustang. Mr.Succurro wanted to make sure we were happy. Buying our car was the fastest & easiest deal we've ever made. We knew we wanted a new 2015 Mustang. Mr.Succurro wanted to make sure we were happy. More

Easy to work with, Got me everything I neded I was referred to Frank Succurro by my grandparents. I went in and Jim Barker got me the keys so I could test drive and talked some initial numbers w I was referred to Frank Succurro by my grandparents. I went in and Jim Barker got me the keys so I could test drive and talked some initial numbers with me and he was very professional and easy to talk to. I went in the next day to meet with Frank and he met me at the door and worked diligently to make sure I was able to get all the paperwork done and have the car before I had to go to work. He showed me around the car and made sure I got what I wanted for my trade-in. It was way better than my first experiencing buying a car at another dealership. More

Avoid This Dealership Sadly I was Highly Upset by this dealership. I purchased my car from this dealership and was very happy until my car needed work due to 3 different sh Sadly I was Highly Upset by this dealership. I purchased my car from this dealership and was very happy until my car needed work due to 3 different shops not being able to figure out the problems. It took 3 weeks to get an appointment. From there the entire ordeal went down hill. Most shops I have ever dealt with calls and keeps the customer updated with anything that is going on. This place contacted me every 2 weeks. My car was there for almost a month. They worked me over and basically I paid the price.. Sadly my pocket is feeling a huge hit. The customer service was terrible at the dealership level and let's not talk about the customer service at the head office.The lack of communication and customer service has sealed my choice on never buying a Ford car again. I will be selling my car seeing as though Ford can't make a transmission to save them selves and aren't recalling the cars. I have friends and family with similar transmission issues on their car and still no recall but extended their warranties and refuse to even notice the issue. More

My New Fusion My new 2015 Darkside Fusion is great. John Kovach was great! He knew I had little time and money and what I wanted. He found it for me and took car My new 2015 Darkside Fusion is great. John Kovach was great! He knew I had little time and money and what I wanted. He found it for me and took care of everything so I could get back to work. More

Excellent Service This is the second time my husband Gerald Kuck and I have leased a new Ford from you. We are very satisfied with service and especially Scott. He is a This is the second time my husband Gerald Kuck and I have leased a new Ford from you. We are very satisfied with service and especially Scott. He is an excellent salesman and does every thing he can to help you . Thanks again! More

most definately The big "Guaranteed Highest Trade In" sign was what brought us in to Taylor Ford. With the idea to get out of my truck and into something more practi The big "Guaranteed Highest Trade In" sign was what brought us in to Taylor Ford. With the idea to get out of my truck and into something more practical for a highway commute, you could say we were just browsing at this point. Enter Frank Succurro into the story. Frank does not present himself has how I (self-admittedly) stereotype car salesmen. His customer service is a great blend of personal and professional, always having your best interest at the forefront but not afraid to discuss his favorite vacation spot. He listened to our needs and didn't try to upsale more than what we were looking for, but advocated for us to the point I had no reluctances shaking the sales manager's hand. Would I send someone to Frank and Taylor Ford? Most definitely. More