Taylor Ford - Service Center

Chris G. and rest of Taylor Ford Service team were all awesome all-stars. The process from start-to-finish was smooth and timely like clockwork with high-qual and rest of Taylor Ford Service team were all awesome all-stars. The process from start-to-finish was smooth and timely like clockwork with high-quality interactions along the way. I was able to schedule my appointment online for The Works services bundle starting at 11:30 am, enabling me to walk to a nearby restaurant and enjoy lunch. I paid for the services using my FordPass Rewards Visa using my rewards points balance. When I saw my Ford Escape to drive home, it had that showroom-ready shine which reflects the care of the Taylor Ford service team. I would give this all-star team all the stars imaged by the James Webb Space Telescope plus the stars in Vincent van Gough’s masterpiece “The Starry Night.” More

Would not recommend this dealership to anyone. I leased a 2022 Escape in June and the car is making a noise. I have it in service twice and still isn't fixed. All I got where excuses from service. I leased a 2022 Escape in June and the car is making a noise. I have it in service twice and still isn't fixed. All I got where excuses from service. There is a lot more to this then I can write. I will never be back to this dealership. I will take my business elsewhere. They are very unprofessional. More

I went to Dan Kontour because my parents bought several vehicles from him. He knows to just cut to the chase. The whole process was quick and painless. vehicles from him. He knows to just cut to the chase. The whole process was quick and painless. More

I had problems with my used 2020 Ford escape already not even a month old. even a month old. More

on 7/7/22 , my son took our Escape in to have it serviced. He waited 6 hours. The wait was not the problem. The car needed Brakes and rotors no one called me or told him. They allowed him to leave w serviced. He waited 6 hours. The wait was not the problem. The car needed Brakes and rotors no one called me or told him. They allowed him to leave without addressing the brakes HOW DANGEROUS !!! I bought the car back on 7/8/22 and it was excuse after excuse as to why we were not informed. It was said it is written on the report. Yes it was written on the report but what about asking , your brakes are bad do you want that fixed, for your safety ? Then I was told you must make an appointment to have brakes repaired. How was I to know this ? Very poor customer service, and no accountability. Yes we did receive a refund of 70.35 because he waited 6 hours, but I did not want anything for free, I wanted my brakes fixed, to ensure safety ! . More

Dean is great and took good care of me. Everything went as good as it could with my two week old truck having issues. Everything went as good as it could with my two week old truck having issues. More

Great service,especially the manager chris,he is the best one in communication,he desirves a lot of complemens coz he has excellent expeience. one in communication,he desirves a lot of complemens coz he has excellent expeience. More

Unfortunately Chris G. very amiable and knowledgeable service is not backed up with professionalism. My F250 was in 3/9th for routine maintenance and a recall to rep very amiable and knowledgeable service is not backed up with professionalism. My F250 was in 3/9th for routine maintenance and a recall to reprogram the Powertrain control module. Promised return 3/11 but Chris G took the day off so I was struck changing my plans. After several voice messages, Chris released the truck 3/15 with an open work order-the recall work not done and the NAV update not ordered. He promised a call to reschedule for completion. I gave him one full week ..but no call so I began attempting contact: voice message on direct line and a couple time left messages with Service desk. Today..4/4th, no return calls received, no explanation and work order remains incomplete. I will need find another dealership to honor my Service warranty and recall work. Very disappointed in Taylor Ford’s Service. More

The sales department treats their customers very well. Would never go back to the service department Would never go back to the service department More