Tenvoorde Ford

Truck has 40k miles and I have spent too many hours in the shop. Very disappointing quality. Probably will never buy another. So far truck is junk. the shop. Very disappointing quality. Probably will never buy another. So far truck is junk. More

Clutch repair Great service. We were kept up to date on the progress, and even when an unexpected delay happened, we were contacted immediately and Tenvoorde Ford w Great service. We were kept up to date on the progress, and even when an unexpected delay happened, we were contacted immediately and Tenvoorde Ford worked with us to insure the least amount of inconvenience to us More

20,000 mile checkup Long wait as they were very busy, think I was there over 2 hours. Had tires rotated, oil changed, all systems checked, including windshield fluid! Als Long wait as they were very busy, think I was there over 2 hours. Had tires rotated, oil changed, all systems checked, including windshield fluid! Also showed me the air filter, which I opted to go ahead and replace. The Works Thank you for a job well done! More

Tire replacement This was not particularly pleasant experience just to get my tires replaced. They would not honor in earlier estimate given although although a coupl This was not particularly pleasant experience just to get my tires replaced. They would not honor in earlier estimate given although although a couple months had passed since the original estimate was given. The service person that handled this was not real pleasant. Very disappointed considering this is the fifth new explorer I have bought from Tenvoorde. Check the records. More

Great sales staff The sales staff was very helpful along with service staff truck was clean and ready to go receptionist was very polite and the front desk The sales staff was very helpful along with service staff truck was clean and ready to go receptionist was very polite and the front desk More

Over all service Tenvoorde’s have always been up and up to there committed service wether on the sales floor or service department If a appointment is longer then ex Tenvoorde’s have always been up and up to there committed service wether on the sales floor or service department If a appointment is longer then expected they have compensated, really appreciate! I will always refer friends and family to Tenvoorde Ford!!’ More

Recall Great staff and always keeps me up-to-date on the status of my car. They provide a loaner vehicle if the service call is long or I have other appoint Great staff and always keeps me up-to-date on the status of my car. They provide a loaner vehicle if the service call is long or I have other appointments in the area. More

Absolute joke The salesperson Ron sold my wife and I a truck with numerous issues. We purchased knowing there was a broken window motor and a window that needed to The salesperson Ron sold my wife and I a truck with numerous issues. We purchased knowing there was a broken window motor and a window that needed to be fixed as it was off track. Ron assured us it would be $250 max but it ended up being $400. A couple days later, the heat completely stops which resulted in another $400 or so. Then a couple days after that, a check engine light comes on for emissions issues. Before I can even get that looked at, the truck caught on fire with my family in it. There was a remote starter incorrectly installed by the previous owner. The dealership did not disclose this and clearly didn't inspect it. They've made comments on other reviews of not being able to predict future repairs etc. The part was there the whole time in its state. It had split and frayed wiring that was poorly wrapped in electrical tape. So they are either inept at inspecting vehicles or don't actually thoroughly inspect them and miss things like that. Additionally, when we tried to go back to get a credit towards a significantly more expensive vehicle, my wife was treated like garbage. We ended up deciding to buy elsewhere and take a $3,000 hit on the vehicle. P.S. We test drove a Chrysler before buying the Dodge Ram. There was a check engine light on (common theme here) and the car was jerking and driving horribly. We go back to the dealership and Ron had a technician go look at it. The tech comes back, tells us it is a catalytic converter and should only be a couple hundred dollars. I asked how as that is typically a pretty pricey repair. He said, well I would just shave the part out and then just straight pipe it. I asked if that was legal and he laughed and said well luckily we don't live in California. With comments and employees like that, it is no wonder their used vehicles have ample problems. If you want to be treated like garbage, buy a new vehicle and hope you never have to step foot in the dealership again. More

Great Service The service team, especially Barry, did an excellent job taking care of the service needs on my 2018 F150. Would recommend Tenvoorde service for you The service team, especially Barry, did an excellent job taking care of the service needs on my 2018 F150. Would recommend Tenvoorde service for you next service visit. More

My transmission does not need service. I told the person who checked me in that my transmission did not need servicing because it had been rebuilt around 58,000 miles. I don't think they be I told the person who checked me in that my transmission did not need servicing because it had been rebuilt around 58,000 miles. I don't think they believed me. I brought the van there but they had NO record of that. More