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Tenvoorde Ford

St. Cloud, MN

4.4
2,053 Reviews
The oldest family-owned Ford dealership, has the makings for a classic American rags-to-riches tale: Pioneer goes west and settles a new town. His son, falls in love with the automobile and establishes the nation's second Ford dealership. Business flourishes against the worst odds but then nearly falls into the hands of strangers. Current generation of family members expands the business and looks forward to 21st century. Tenvoorde Ford has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedule. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Tenvoorde Ford since 1903.
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185 Roosevelt Rd.

St. Cloud, MN

56301

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Showing 2,053 reviews

November 30, 2018

Good Experience Erik did a very good job of checking in with me and was very knowledgeable and personable. The paperwork was done quickly and thoroughly. Good staff More

by duane.anderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Fredrickson, Tony Smebak, Erik Anderson
Dec 06, 2018 -

Tenvoorde Ford responded

Thank you for your review! We're glad we made the process quick and easy.

November 29, 2018

New car search This dealership was excellent at helping my dad and I find a new car for my style as my old one was in an accident. Our sales dealer, Zach Stumpf, was More

by Nicole Mohs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachary Stumpf
Dec 06, 2018 -

Tenvoorde Ford responded

Thank you, Nikki!

November 29, 2018

Great buying experience Excellent people to work with. Honest, straight-forward sales approach. They delivered on their commitments. I would definitely buy from this dealers More

by david.odonahue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kolin Miley, Matt Hardt
Dec 06, 2018 -

Tenvoorde Ford responded

David, we're so glad you had the amazing experience at our dealership that you deserve. We hope to see you again in the future for any new vehicle needs!

November 28, 2018

Looking for adventure I recently came across the idea of a Prius camper to travel in. 50 miles to the gallon and a twin bed that accommodates my 6'2 height. I'm laying com More

by Hawkdogs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2018 -

Tenvoorde Ford responded

Congratulations on your purchase! We hope you have many awesome adventures with your new camper.

November 28, 2018

First visit, not good. I actualy purchase a vehicle without seeing it. First impression was the salesman to the finance manager was not personable. Felt that they just wante More

by ray bendijo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Angie Johnson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris "Oregon" Lucas
Jan 07, 2019 -

Tenvoorde Ford responded

We are sorry for the inconvience Ray. The middle seat/console was not bolted down because our service department was trying to reproduce a rattle issue with a different vehicle. The seat was not bolted down correctly when they returned the vehicle to the sales department and we did not find out about it until you drove it. Unfortunately our service department was not open when you came to purchase the vehicle. We obviously offered to have our service department put it back correctly but because you live far away you did not want to come back. We would have been happy to do it for you if you came back and would not have asked you to put it together had our service department been open. Hopefully you can understand this was not intentional and accept our apology. If you would like to discuss the matter futher please contact David Rodriguez at 320-251-0540

November 28, 2018

Recall on 2018 F150 I am not too pleased as I just leased this vehicle in June 2018. Wiper blade not working since lease and they said they would charge to replace. More

by mlofgren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unsure of name, but think it was John., John Murray
Dec 14, 2018 -

Tenvoorde Ford responded

We're sorry to hear you are having an issue with your recently leased vehicle. We'd like to speak to you to learn the details of your visit so we can help with any fixes that are needed. Could you please contact Craig Schaefer at (320) 251-0540 at your earliest convenience?

November 28, 2018

Not the most prepared I had set up an appointment for some service work 10 ahead of time, when I showed up I was asked by the guy who set up my appointment if I had an appo More

by gbuy4now
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Russ Hoeschen, Tom Mullenmeister, James Niemuth, Brian Jerde, John Murray, Trevor Stephenson, Dave Welch
Dec 12, 2018 -

Tenvoorde Ford responded

Hi Tim, I want to thank you for taking the time to speak with me about your last service concerns. Again, I apologize for you having to come to the dealership twice to get your service taken care and the length of time it took to do the service. Since your vehicle was our first of this recall, we learned the hard way parts were not readily available and Ford understated the time it takes to complete the repair. Hopefully, the complementary vehicle used during service and the compensation we discussed over the phone makes up for the inconvenience. We appreciate your business and if there is any else you would like to discuss please contact Craig Schaefer at 320-257-3665.

November 27, 2018

George Hartley did an excellent job. 4th vehicle I've purchased from Tenvoorde, no complaints. George and the individual we worked with regarding the remote start install both did an exce More

by daniel.bjelland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Hartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2018 -

Tenvoorde Ford responded

Daniel, thank you for your kind words about your experiences with us! We're so happy to have you as a long-standing customer. We appreciate your continued business with us, and we're looking forward to your next visit!

November 27, 2018

Wonderful experience (as usual)! Tenvoorde Ford has exceptional service and care into their dealership. The attentiveness of the process is unique and personabl More

by mdustin2md
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Smebak, Jamie Held
Dec 06, 2018 -

Tenvoorde Ford responded

Thank you for your kind words! We strive to provide this kind of service to every customer and are glad to see we did so for you.

November 26, 2018

Barry and John and the Crew are Excellent Tenvoorde Ford has Amazing Service. Barry, John, and all of the Crew work so hard to give the Customer the best Service possible. Also, the Drivers More

by ROGERMELAAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Tenvoorde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Bower, John Murray, Dave Welch
Nov 27, 2018 -

Tenvoorde Ford responded

Roger, we're thrilled to hear that our whole team was able to provide excellent customer service for you during your visit with us! Please don't hesitate to reach out with any future needs.

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