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The BMW Store
Cincinnati, OH
1,678 Reviews
Here at The BMW Store we’ve done a lot in over 4 decades and are very proud of our past and looking forward to an incredible future. Our customers have taken us a long way but here’s a little bit about how it all started!
It was in 1979 that Tom Schwartz obtained his franchise from BMW. Prior to that, he had been deeply involved with BMWs as a technician. From 1971 – 1976, Tom ran an independent service repair business called The BMW Store. With those roots, his dealership has always placed a premium on customer service with the goal of assuring customers a hassle-free ownership experience. Today, nearly 125 employees at The BMW Store are dedicated to helping people discover the joys of driving a BMW.
There’s a highly trained, knowledgeable sales staff for both new and pre-owned BMWs, an inventory of over 100 new and pre-owned BMWs is maintained to provide excellent selection, and master technicians head service teams specialized in the various operating systems of BMWs. Our extensive assortment of well-maintained pre-owned cars are showcased in our state-of-the art Cincinnati showroom. These include BMW models, as well as those made by other marques. If you find it here, rest assured it’s carefully chosen. If you don’t see a particular vehicle, visit our Vehicle Finder Service and complete the form. We will gladly inform you when a matching car arrives.
We provide competitive BMW financing and lease options available for drivers from Cincinnati, Hyde Park, Oakley, Mariemont, Madeira, Indian Hill, Blue Ash, Montgomery, Loveland, Mason, Milford, Newport, KY, Ft. Thomas, KY, Ft. Mitchell, KY, Covington, KY, Newport, KY, Villa Hills, KY, Edgewood, KY, Florence, KY, and Northern Kentucky. Our finance managers work hard so that you are provided the best BMW financing available to you.
A recently expanded service bay features 28 lifts. More than three quarters of a million dollars in parts are kept on site for quick service, and there’s a fleet of well maintained courtesy vehicles for your servicing convenience…not to mention our new state-of-the-art facility that opened in October 2016!
Providing state-of-the-art support for BMW drivers is the natural culmination of The BMW Store’s passion for the marque. And for thousands of BMW customers in the Tri-State area, it’s one more reason why they choose to drive a BMW.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 1,678 reviews
September 28, 2013
John worked very hard to find us the car we wanted, even coming in on his off day to meet with us so he could show us what they had available. He didn't waste our time showing us cars that were outside the coming in on his off day to meet with us so he could show us what they had available. He didn't waste our time showing us cars that were outside the specs of what we asked to see. He showed us a number of options in each car class, each with distinct features that might appeal to us. When we decided on a car to buy, the process was quick and easy. BMW offered financing at .9% and made the process of getting the financing easy. The only hiccup we experienced was that the car had a scratch on the bumper from apparently hitting something during a test drive. John got us into a loaner car, and had the dealership repair the damage to the point that it looked good as new. I feel like we got extremely good value for the car we purchased, and would definitely visit John Beam and the BMW Store again when we look for our next car. More
by cycfan
September 25, 2013
This was one of the best car buying experiences I have had, if not the best. My sales person was friendly and not pushy. My test ride with my sales person, Sarah Ahmed was very much like taking a ride wit had, if not the best. My sales person was friendly and not pushy. My test ride with my sales person, Sarah Ahmed was very much like taking a ride with a friend. I liked the car I was planning to buy and to be honest Sarah was a person that acted like I was important and enjoyed her job. I would visit this dealership again and recommend them to my friends. It was an all around a very friendly place and a great experience. Can't say enough. Fred Davis More
by threeofivescrambler
Employees Worked With
Sarah Ahmed
September 18, 2013
The reason for my ratings are; Negotiations were easy, I felt the purchase price and trade in price were very fair. I asked for some add on which were accomplished quickly and without flaws. Both Paul and felt the purchase price and trade in price were very fair. I asked for some add on which were accomplished quickly and without flaws. Both Paul and the finance guy (can't remember his name)made feel comfortable throughout the transaction. More
by davecraynon
September 09, 2013
BWM is my car of choice! The purchase/sale was a very smooth process. The salesman was in tune with my needs and seemed to be interested in making the best fit for me & my family regarding the purchase. smooth process. The salesman was in tune with my needs and seemed to be interested in making the best fit for me & my family regarding the purchase. My girls were patient as we worked through the dtails of the purchase. I would definitely recommend the BWM Store to others! More
by Grace3
September 04, 2013
Knew we wanted an SUV, so we called John in advance, and he has several for us to look at once we arrived. We quickly found the one we liked and within a couple hours drove it home. Excellent service in a he has several for us to look at once we arrived. We quickly found the one we liked and within a couple hours drove it home. Excellent service in a professional environment. More
by gerrydt
August 26, 2013
Dean helped me as I was deciding whether to buy my 335xi off-lease or get a new car, and he did an outstanding job. He was incredibly patient as I drove and considered several new BMWs over several weeks a off-lease or get a new car, and he did an outstanding job. He was incredibly patient as I drove and considered several new BMWs over several weeks and was great in taking time with me and answering my questions with expert knowledge. Even when I decided to buy my current car instead of getting a new one, he remained incredibly helpful and made the purchase process easy. Thanks Dean! I'll definitely be back for a new BMW at some point from Dean. More
by Jetblack335xi
August 21, 2013
After trying out a ton of dealerships this one was bay far the best. I was very comfortable and never felt pushed or pressured. I was able to comfortably purchase a used car and fell like i was going to b far the best. I was very comfortable and never felt pushed or pressured. I was able to comfortably purchase a used car and fell like i was going to be taken care of in the long run. Finding exactly what i wanted was really important to me so it meant a ton to be treated the way I was. More
by ellinorebell
Employees Worked With
Eric Dannenfelser
August 19, 2013
I have purchased or leased 3 BMW's from BMW Store. I have also serviced a fourth BMW at The BMW Store. I'm always impressed with the high quality work and excellent customer service provided to me on ea have also serviced a fourth BMW at The BMW Store. I'm always impressed with the high quality work and excellent customer service provided to me on each occasion. The entire staff is always very courteous, helpful and knowledgeable. Appointments are always obtained in reasonable period of time. Free BMW loaner vehicle is a very generous perk during my car's service at The BMW Store. If you are interested in a new BMW purchase or lease, I highly recommend Paul Kolleck. I've had only the very best customer service from Paul. His honesty, knowledge, work ethic and friendly demeanour have helped make for a great car buying experience. -M Moore. More
by mjmoore99md
August 15, 2013
I was interested in leasing a BMW and worked with Chris Lykins. He was very helpful and answered all my questions and made me feel very comfortable. This is my second time working with BMW and I would high Lykins. He was very helpful and answered all my questions and made me feel very comfortable. This is my second time working with BMW and I would highly recommend then and Chris to anyone.I am extremely happy with my purchase and the experience was awesome!!!!! Lisa Star More
by lstar7440
August 12, 2013
I had been searching for a used car for several weeks. I found one I was interested in at the BMW Store. It was no problem getting someone to help me take a look and a test drive. Sarah Ahmed was my service found one I was interested in at the BMW Store. It was no problem getting someone to help me take a look and a test drive. Sarah Ahmed was my service representative. She was very knowledgeable about the car and was quick to answer all my questions about the bells and whistles on the car. She wasn't pushy at all. I would be very happy to purchase another car from her. Overall a very satisfactory experience, one that I would very highly and happily recommend. More
by cthauser
Employees Worked With
Sarah Ahmed
