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Thoroughbred Ford

Kansas City, MO

3.8
364 Reviews
We are located in Kansas City & Platte City, Missouri . Thoroughbred Ford has won 11 President's awards for outstanding customer service. We are a metro Kansas City Ford dealer providing sales, service, Ford parts and accessories as well as a complete direct repair certified body shop and collision repair center, and a Rental Department. Thoroughbred offers the full line of new Ford cars, trucks, sport utilitys and Crossovers. We are the home of Smart Cars offering nearly new vehicles for thousands of dollars off the price of new cars. As a Certified Pre Owned dealer we offer the finest in low mileage one owner certified reconditioned and ready to go used cars. These certified pre owned vehicles offer a full factory warranty which includes basic warranty coverage for three months or three thousand miles (or the balance of the factory warranty) plus a six year one hundred thousand mile Powertrain warranty. We can also provide Ford Service contract coverage for the vehicle if you choose. Our highly trained service staff is certified by both Ford Certified and ASE national certified.
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8501 N Boardwalk Ave

Kansas City, MO

64154

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Showing 364 reviews

June 04, 2012

Advertised a truck for $23K I called bank and got funds together then they said the price is no $32k I told him that was not what it was advertised for he told me to go f**k myself 4 times. Will be repo More

by sdwindler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Jun 18, 2012 -

Thoroughbred Ford responded

Mr. Windler, the third time that you spoke with the salesman was the first time that you discussed price. When you mentioned the $23 thousand dollar price, you were immediately corrected by the salesman and told that the price should be $32 thousand. As we have told you repeatedly, on several occasions, we use an outside company to post our used vehicles and a mistake was made on the price. The error was corrected as soon as it was discovered, and had been corrected long before you discussed price. The printout that you have of the vehicle also has a disclaimer at the bottom. The dealership and I have repeatedly apologized to you for the error on the website. We informed you that we had made a mistake, that we were sorry and that we would be happy to sell you the truck, but not at the price you wanted. We make mistakes occasionally and thus we have the disclaimer so that there is a double check in the rare event of an error. The lady that called you is one of the owners and she is our corporate attorney, please do not disrespect her. If our intent had been to mislead you, we would not have corrected the mistake on the phone. You never came in the door of our company, because we informed you of the mistake before hand. We did not intend to mislead anyone it was a mistake, and once again we are sorry.

May 29, 2012

Ryan was very helpful and thorough. He provided me with the information I requested and did not pressure me. I love my new car and feel like I got a "great deal." I will definitely recommend Ryan and Tho More

by carmenbyron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Brehm
May 29, 2012 -

Thoroughbred Ford responded

Thank you for the kind words. We hope that you continue to enjoy your car and our service.

March 30, 2012

Harold was very helpful in getting me into the car I wanted. The staff overall was very friendly and always asked if you were ok. When it came to getting the financials done Dan Fischer was able to ge More

by ferainey9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Harold Dorsey
March 07, 2012

I have no complaints, I went in looking for a specific new 2012 F-150 and they couldn't find one so I ordered one. They didn't require a deposit or anything, I was even able to add some features a week la More

by jmjones586
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Brehm, Ryan Brehm
Mar 07, 2012 -

Thoroughbred Ford responded

Thank you very much for your kind words.

February 28, 2012

Our overall experience at Thoroughbred was Good. We initially did not want to even look at this location because of its size and flash. We were afraid we'd be lost in the hustle and bustle. We couldn More

by Jelcher31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cliff Jackson
Feb 29, 2012 -

Thoroughbred Ford responded

Thank you for the great review.

January 16, 2012

Ryan was very friendly and informative right from the start nearly two months ago when I started inquiring about vehicle availabilty. I was very specific as to what I wanted and he completed a thorough More

by mattservis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Brehm, Ryan Brehm
January 11, 2012

I highly recommend Thoroughbred Ford everyone there is very friendly and the sales people are very helpful. I was very happy with everything about them. They were friendly, professional, helpful I would d More

by Kimmy81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George O'Sullivan
January 06, 2012

I had bought a car from the Coach a couple of years ago. I brought my daughter up so we could by her a car. I remembered the good service I received before so I had my daughter ask for him. Still great se More

by djd3293
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Coach Dave Galvin
December 05, 2011

This is the second Ford Escape that I've purchased from Thoroughbred Ford in Kansas City. I was blessed to have a referral to my salesman, Erston Kearns. He walked through many senarios to make sure that More

by barbarapfaffly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Erston Kearns
August 29, 2011

I purchased a car from Ryan 6 years ago and had such a good experience I came back. He listened to what I wanted, what I could afford and found me the perfect vehicle. There were no hidden costs, surpri More

by kmdtld
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Brehm, Ryan Brehm
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