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Tim Lally Chevrolet - Service Center

Warrensville Hts, OH

4.6
433 Reviews

433 Reviews of Tim Lally Chevrolet - Service Center

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November 12, 2024

Everything as excepted. Took a little longer since I had the safety recall also addressed at the same time. More

by JMOBRIEN01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Nagy
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2024

I have always had good experiences with Tim Lally's service department, except for one time when I had a clutch problem. I am always happy to have Matthew Nagy as my service rep. More

by VINCE.216038
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2024

I had a part that was covered by my manufacturer's warranty replaced and they charged me over $700 because they claimed my wiring harness was chewed. I think the extended warranty is a scam to charge More

by NINJA1NOSP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Argenzio
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Salvatore
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Rininger
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Holmes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Zarzeczny
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason from the parts department
Nov 11, 2024 -

NINJA1NOSP responded

Is there any one I can talk to about some sort of reimbursement or at least half cost because I think this is so unfair.

November 10, 2024

My radio works great! My XM radio is still not set up though otherwise it would’ve been 5 stars! More

by BRITTANYPICKARD1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben walker
November 08, 2024

Everything went well; I have no complaints and will go to Lally Chevolet for my future needs. More

by BJP7184
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Rininger
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 08, 2024

Everything was done within an hour. Rachel was professional and pleasant. I always enjoy the waiting room and hospitality that's shown. More

by eejae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Rininger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jane Grambo
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2024

Always great and quick service when I come here. I have used this dealership for years! More

by CWPRICE2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Mulhall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Lamtman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Measor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Lamtman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Rininger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jane Grambo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Tim Lally Chevrolet responded

Thank you for this wonderful review! Our team works hard to keep our customers coming back to Tim Lally Chevrolet and it’s great to hear of your continued business. If there is anything we can assist you with in the future, please let us know. Sincerely, Ashley Mulhall CustomerCare@TimLally.com

November 04, 2024

I appreciate working with Rachel, because she is very accommodating. I am still concerned about my car and when I put the car and drive, it does not always engage and that has been a problem since I purc More

by PBA6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Rininger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2024

Always professional. Service is clean and caring of my vehicle. Comfortable environment. Great overall service. More

by RANDOLPH_HOLCOMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Rininger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jane Grambo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Tim Lally Chevrolet responded

Thank you so much for trusting us with your vehicle's maintenance! We are happy to hear this was a great experience for you! If there is anything we can assist you with in the future, please let us know. Sincerely, Ashley Mulhall CustomerCare@TimLally.com

November 01, 2024

Ben was great timing about an hour plus for oil change ( offered cabin filter but 100$ seemed excessive & when done car was parked way out of view instead of up front More

by MEKIRBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jane Grambo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben
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