Tim's Truck Capital & Auto Sales, Inc.

Tim's Truck Capital & Auto Sales, Inc. responded

Thank you for taking the time to share your feedback. We sincerely apologize if any part of your experience felt frustrating or unclear — that is never our intention. To clarify, the $100 deposit was fully refundable and simply intended to secure the vehicle while you discussed the decision with your wife. There was absolutely no obligation to proceed without your full comfort and understanding. Regarding financing, interest rates are determined by the lending institutions and are based on several factors including credit profile, term, and market conditions at the time of approval. We always review the final lender approval with our customers prior to signing to ensure transparency. If there was any confusion around the rate presented, we would absolutely like the opportunity to review that with you. We also apologize if you feel your follow-up call was not returned in a timely manner. That is not the level of communication we strive for. A member of our management team would truly appreciate the opportunity to speak with you directly to review everything in detail and make this right. Please feel free to contact us at your convenience at (603) 736-8143, or let us know the best number and time to reach you. We value your business and the opportunity to improve. — Sean McIntyre Tim’s Truck Capital & Auto Sales, Inc.

Tim's Truck Capital & Auto Sales, Inc. responded

Noah, thank you for your feedback. At the time of purchase, the vehicle was fully shown and inspected prior to delivery, and there were no concerns noted with the backseat at that time. In November, when the concern was later brought up, we offered to assist with the repair on a 50/50 cost split as a goodwill gesture. We remain willing to honor that offer and help coordinate the repair if you would still like to move forward. Please contact our service department directly so we can get something scheduled for you. We appreciate your business and are always happy to work toward a fair solution. — Sean McIntyre Tim’s Truck Capital & Auto Sales, Inc.

Tim's Truck Capital & Auto Sales, Inc. responded

Mark, thank you for your feedback. I understand your frustration regarding the key fobs and remote starter. I’ve spoken with Jeff, and we are already working with you to help get this resolved. While the remote start system may be aftermarket, our goal is to ensure everything is functioning properly. We’ve committed to assisting you, and we will continue working toward a solution. Please stay in contact with Jeff so we can get this addressed promptly. We appreciate the opportunity to make this right. – Sean McIntyre

Tim's Truck Capital & Auto Sales, Inc. responded

Thanks for sharing your thoughts about your experience with Tim's Truck Capital & Auto Sales, Inc.. We appreciate your business and hope to see you again soon!

Tim's Truck Capital & Auto Sales, Inc. responded

Thanks for letting us know about your positive experience. We’re glad Charlie kept you updated and made purchasing your Jeep simple and stress free. Enjoy your Jeep and we hope to assist you again.

Tim's Truck Capital & Auto Sales, Inc. responded

It’s wonderful to hear that Amber’s responsiveness and kindness have made your experience smooth. Thank you for trusting us with your Honda Civic service and for choosing us in your sales searches over the past 10 years. We look forward to serving you for many years to come.

Tim's Truck Capital & Auto Sales, Inc. responded

Thank you for sharing your feedback. We’re pleased our team could help you stay on schedule amid snowstorm preparations and secure financing for your 2016 Ram 2500. Enjoy every mile in your new Ram.

Tim's Truck Capital & Auto Sales, Inc. responded

Thank you for your feedback. We’re genuinely sorry to hear you left feeling frustrated — that’s never the experience we aim to provide. We take alignments and suspension work very seriously, and we typically do not receive complaints regarding our alignment services. Our technician who performs these services is highly experienced and has a strong track record for quality work. That said, we understand that sometimes issues can occur, and if they do, we absolutely want the opportunity to review them. We would appreciate the chance to look at the alignment sheet from the other shop and compare it to ours. If there was something we missed or if there is any way we can help make this right, we would be more than willing to step up in good faith. Our goal is always to stand behind our work and ensure customers leave confident in the service they received. If you’re open to it, please reach out directly so we can review everything together and see what we can do to help. — Sean McIntyre Tim’s Truck Capital & Auto Sales

Tim's Truck Capital & Auto Sales, Inc. responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Cody and our team, and we look forward to working with you again.

Tim's Truck Capital & Auto Sales, Inc. responded

We’re delighted you found the atmosphere welcoming and service on your Toyota RAV4 fast and thorough. Amber and the team appreciate your feedback and look forward to assisting you again.