Tom Gill Chevrolet

Great Experience Staff was very helpful and friendly. They were not pushy, which would have been a huge turn-off for me, but instead gave me pros and cons and the free Staff was very helpful and friendly. They were not pushy, which would have been a huge turn-off for me, but instead gave me pros and cons and the freedom to make an informed decision. Great buying experience. Love my new Cruse! More

They were friendly The sales person I worked with was friendly. And she explained everything to us. She also worked with us until we left the place. And it was a good The sales person I worked with was friendly. And she explained everything to us. She also worked with us until we left the place. And it was a good environment. More

New truck review James did a great, quick job finding the exact vehicle I wanted; at the right price, with a better interest rate than I could find on my own. James did a great, quick job finding the exact vehicle I wanted; at the right price, with a better interest rate than I could find on my own. More

Excellent Experience Came here as a first time buyer looking for a car, knowing I had a limited timeline and a set price point I needed to stick with. Tom Gill Chevrolet a Came here as a first time buyer looking for a car, knowing I had a limited timeline and a set price point I needed to stick with. Tom Gill Chevrolet and my dealer James Hargis worked with me and quickly got me into a reliable vehicle that met all of my qualifications. Staff was friendly and efficient; James especially did an excellent job answering any questions (and having never purchased a car before, I had several) and making sure the car buying process was straightforward as possible. More

Very happy with the service I received. I was very nervous about finding a car and Jimmy made me feel very welcomed. He dedicated his time and patience to me, making sure I was satisfied wit I was very nervous about finding a car and Jimmy made me feel very welcomed. He dedicated his time and patience to me, making sure I was satisfied with everything. I would recommend him to anyone! More

Five years of run around 12/31/17 To Whom this may concern, We bought our first brand new car a Chevy Malibu from Tom Gill in October of 2012. When we purchased the car, 12/31/17 To Whom this may concern, We bought our first brand new car a Chevy Malibu from Tom Gill in October of 2012. When we purchased the car, it came with a lifetime power train, a couple oil changes, free carwashes, and two sets of tires; sounds great……. Nope! Not really. We were originally bullied into the car we purchased they pretty much showed us the car and wasn’t interested in showing us anything else. Admittedly we thought that was our only choice because it was our first brand new car and we were in a tight spot, so we believed. Don’t get me wrong I love my car. But against better judgement we took our daughter-n-law there in 2014 to buy a car because we honestly believed our car buying experience was based on our situation at the time but nope it was the same run around we received. They wanted to show her pretty much one car that they wanted her to buy and didn’t want to help make anything else that she was interested in work. At the time she had a good work history, a trade-in, and a credit score of 740, yet they wanted to set her up with a high interest rate and a co-signer. So, we left and went to Toyota and purchased a 2014.5 with no hassle and no co-signer. It was at that point we new we would never buy another car or encourage anyone else to do so either from Tom Gill. Since then we have bought 2 2016 1500 four wheeled drive crew cabs, a 2017 Honda Civic Touring, a 2012 Kia Forte, and a 2017 Chevy Malibu. (Not from Tom Gill) But unfortunately, we still had to deal with them to keep my warranty valid. Every time we have taken it to be serviced we have been treated as though we are dumb. They always try to throw in little extra charges or tell us that we have always been charged for certain things when I have receipt to prove otherwise. When they do my oil changes and tire rotations, they never reset my tire readings and always have the wrong amount of air in my tires, which I didn’t realize they were putting the wrong amount of air until I got a flat one day, and it was pointed out to me that the lowest amount in my tires were 37 and that they should have had no more than 32 and that they were dry rotted and that was probably do to over inflation for 2.5 years. When my tire went flat was around the time I was do for my oil change, I wasn’t sure why it was losing air, so I filled it up took it to the service department and told them what was going on and that I just wanted to go ahead and get one of my free sets of tires because of the dry rot. They called me to let me know that my car was ready they changed my oil, rotated and filled my tires, and that they could not replace them yet because there was to much tread on them still; even though they were dry rotted. So, I went up there and paid for the work but left the car in the lot to pick up the next day. When I went to pick the car up my tire that they supposedly rotated was completely flat, couldn’t do anything about it because it was Sunday. Monday, we went up there angry and wanted my new set of tires because we were done with this situation all together. Once the tire had been turned you could obviously see that there was a pretty large screw in my tire, that they did not see when they supposedly rotated my tires even though it was the same tire that had gone flat on me in the first place. They were still however very adamant that they could not yet replace the tires due to the depth of the tread even though they were DRY ROTTED! Luckily that day there was some men walking around in nice suites that wanted to know why we were upset. When we explained the problems, we were having, and they looked at the tires they themselves were upset and instructed them to make it right. So now we had our new tires but for some reason it seemed like I was putting air in them frequently. I reached out to Tony in the service department and told him what was going on and at first, he told me that the air would fluctuate with the weather, so I excepted that even though it didn’t sound correct because I have owned many cars and had never had to air my tires up so much. I ended up speaking to him a few other times and they looked at it when I took it in for service and said everything was good. At this point I had no trust in the service department and every time I dropped it off I would write on the envelope how much air needed to be in my tires and then when I would pick it up on Sunday I would immediately check the pressure in them and then take it to Tire Discounters to inflate them to the correct amount of pressure and reset the computer readings. Now two years after the fact of having to put air in my tires every month to every couple of days I had a man that works at Quick Stop tell me that there was probably is corrosion on my chrome when my tires were installed that was cleaned beforehand. And low in behold when I took my car to be serviced on 12/30/2017 we left a note on the envelope explaining that I was still having the same issues, but it seemed to be getting worse. The next morning, they called to inform us that they needed to be resealed because of corrosion on the chrome and want $398.00 to fix it, which we declined and then they called back later and offered to fix it for $200.00, which we also declined. Oh, and that my oil pan was leaking that they had fixed the year before. When my husband remined them that they had fixed it the year before under the lifetime power train warranty they proceeded to ask us if we bought it used and when we indicated that we had bought it brand new from there, they informed us that it was fixed under a 100,000-mile warranty and that there was no such warranty that we claimed to have! Then they called us later to tell us it was not the oil pan that it was crank case gasket. And when my husband told them once again that was covered under our warranty they once again told him that the warranty did not exist. So, when we went up to pay our bill we showed them the paperwork on our warranty and they said they would het back to us. And now we wait. The sad part is that this isn’t even all the issues we’ve had the list goes on. We have been dealing with things like this since we bought the car. My car is now paid off but to keep my warranty I must continue to go there. Thank you for the time of reading this, Tomeca Admason Tomigirl777@gmail.com More

Outstanding Elisha Marcus was so helpful. Went way above. If I know someone who is interested in buying I will send them to her. She was so helpful and positive. Elisha Marcus was so helpful. Went way above. If I know someone who is interested in buying I will send them to her. She was so helpful and positive. Great personality. She is great at what she does. More

No Pressure, quality vehicle at competitive price This was my first visit to Tom Gill Chevrolet, but my first visit was a success, and was worth the 100 mile drive from my home in Ohio. Despite having This was my first visit to Tom Gill Chevrolet, but my first visit was a success, and was worth the 100 mile drive from my home in Ohio. Despite having other cars to test drive at other locations, I was able to find the quality used vehicle at an extremely competitive price at Tom Gill Chevrolet and made a purchase. My salesman, Chris Roderick was a great help. He got me all the information (and coffee) I needed. It was a good, pressure-free, experience purchasing a used car. More

Service review Elisha was very nice and very helpful in finding the right car for me. She was very easy to talk to and was able to answer my questions Elisha was very nice and very helpful in finding the right car for me. She was very easy to talk to and was able to answer my questions More

Tom Gill Jordan Khouri was great to work with. He provided a good overview of the features of the car. I had been to five other dealerships, and no one gave me Jordan Khouri was great to work with. He provided a good overview of the features of the car. I had been to five other dealerships, and no one gave me features of the car. He was knowledgeable and willing to help however he could. I would definitely recommend him to others. More