Tom Pappas Toyota

I recently purchased my very first new vehicle from Pappas Toyota, a 2020 Highlander XLE. After visiting two other dealerships before Pappas, I was not feeling hopeful I would find a salesperson that w Pappas Toyota, a 2020 Highlander XLE. After visiting two other dealerships before Pappas, I was not feeling hopeful I would find a salesperson that would help me in a kind and nonjudgmental manner. As soon as my grandfather and I stepped inside, Sam McDermed greeted us and I knew this experience would be different. Not once did Sam rush my decision or pressure me. I was in love with the highlander after test driving it but was not loving the price I would have to pay per month. After much consideration and Sam working so hard for me, I decided to walk away that day and look for something else, even though I still really wanted the Highlander. I thanked Sam for all of his time and hard work and went about my day, a little dejected, but hopeful. Not even a half an hour later, I receive a call from Sam saying he was already off work but was still thinking about my situation and may have found a solution. I agreed to talk to him the next day and we worked out a plan. Due to reasons that were no one was at fault for, I had to wait a little over a week before I finally signed the dotted line for my car. This whole experience was made so much more bearable because of Sam. He was amazing and never ceased to impress me with the lengths he would go to ensure I was happy. From helping me find the car in the first place, to ordering the exact color I wanted, to helping me find insurance that would fit my budget, Sam went above and beyond, and I probably not have gotten the car I really wanted had it not been for him. More

Pappas Toyota is great. This is the second previously owned Toyota we've purchased from Pappas Toyota. Pappas Toyota has the best vehicles. Tim Scanlon is great. He's knowledgeable, understanding, and owned Toyota we've purchased from Pappas Toyota. Pappas Toyota has the best vehicles. Tim Scanlon is great. He's knowledgeable, understanding, and personable. If your looking for a car see Tim. Brett Bales is the most efficient finance manager we've worked with. Like Tim, Brett is also knowledgeable, friendly, and helpful. Pappas Toyota is our go to dealership. More

Tim made my purchase process very simple and enjoyable. He was quick to respond to my questions and delivered what was expected. I've worked with Pappas on purchases and service for many years and this m He was quick to respond to my questions and delivered what was expected. I've worked with Pappas on purchases and service for many years and this most recent great experience will keep me coming back for years to come! Thank you again Tim for great service! More

Ryan went above and beyond to help me get into a car I love! He was friendly, attentive and I couldn't have asked for a better car buying experience! love! He was friendly, attentive and I couldn't have asked for a better car buying experience! More

Excellent service. Friendly staff to help and assist with my questions. Service was performed in a timely manner. Will be back for other services as required. with my questions. Service was performed in a timely manner. Will be back for other services as required. More

Tim quickly found the truck I wanted. He communicated with me every step of the way and was super flexible in getting the truck ready for me. Jamie in finance was very helpful and friendly. Great exp with me every step of the way and was super flexible in getting the truck ready for me. Jamie in finance was very helpful and friendly. Great experience at Pappas. More

I would just like to say you have a great employee in Sam McDermed. He did an awesome job in helping with my 2020 CAmry McDermed. He did an awesome job in helping with my 2020 CAmry More

Second new car I've purchased from Pappas in six years. I'm very pleased with Mile Wagner and Jamie Pringle and the service they provided in my recent new purchase.. Through the years, I've also been ver I'm very pleased with Mile Wagner and Jamie Pringle and the service they provided in my recent new purchase.. Through the years, I've also been very pleased with all the individuals in the Service Dept. who took care of my Highlander, Grand Prix and Corvette. I am now down to two Toyotas and will continue to have my cars serviced at Pappas. More

Ryan Ferguson was awesome to work with for my Tacoma build, and I would recommend him to anyone. There were a few obstacles (including a pandemic), but Ryan did everything he could to make the process a build, and I would recommend him to anyone. There were a few obstacles (including a pandemic), but Ryan did everything he could to make the process as simple as possible. Great customer service. The order was placed shortly before the pandemic shut down, so there was an unfortunate delay in the truck being built. Ryan continued to update me as things progressed, which was greatly appreciated. On closing day, Ryan had already prepared all of the paperwork ahead of time to help expedite the process (with finance, etc.); less waiting time! Steve in finance was also a pleasure to work with, and made that process painless. I had some more bad luck when the truck had sensor issues early on, but the Service Manager, Kyle Albrecht, was able to order the parts and have it corrected the following day. All-in-all, everyone I had the opportunity to work with was helpful and friendly, and in the end I'm a happy customer. More

Sam did a fantastic job as our salesman! If he didn’t know the answer to a question he would alway go and find out! He was very polite and very accommodating to our schedules! We would definitely ask f know the answer to a question he would alway go and find out! He was very polite and very accommodating to our schedules! We would definitely ask for Sam again! More