Tom Pappas Toyota

Why buy any where else! This testimonial is well over due! My experience started almost 15 years ago as a little kid seeing my parents come home with a new car, from Tom Pap This testimonial is well over due! My experience started almost 15 years ago as a little kid seeing my parents come home with a new car, from Tom Pappas Toyota of course. I never understood why they’ve bought approximately 4-5 cars from Pappas until it was my turn to buy as a 18 year old teenager ready to make my first major purchase. I of course had to use Mark Garner because well, that’s who my parents trusted and referred. I bought a 2009 Scion tC, which meant no way to negotiate which meant pure pricing back then! I’ve had my ups and downs with my tc, bought her July 3, 2008. lets fast forward and talk about what seemed to me a very simple recall, regarding my car burning through a ton of oil, not good with cars but that’s the English version. I remember calling Chris Banks in a panic because my car was driving very “rocky”. Of course he knew about the recall, told me to drive it up to so many miles so they can track the consumption per Toyota to figure out my issue. I drove away, got 1 minute away and freaked out! Called Chris and he said please come back and go from there. He was so good with keeping me calm and explaining the issues. Come to find out I almost blew a rod, what ever that meant, found out could have destroyed my engine and my car would essentially be non drivable. Chris immediately put me in a loaner and said he would look at her in more depth. Make a long story short, the oil piston recall if I’m using correct terms resulted in the damage. The damage would cost me roughly $7,000 in repairs including labor and rental. I was in no state of mind to drop that kind of money, she’s been paid off for roughly 2 years at this time. Oh and she unfortunely was not worth $7,000. This is where Kyle, Chris, myself and the Vice President which I believe was Tom Pappas son had a private conversation with how we were going to resolve this unepected surprise. Most dealerships would hand me the 1-800 number and say take it up with Toyota, because it’s a Toyota recall, not the dealerships issue. When I say this dealership went above and beyond, that would be an understatement. My out of pocket expense cost me nothing, they figured out the repair cost directly with Toyota! I remember Kyle calling me with the news and I was so happy and appreciative! They easily could have started the whole conversation with buying a new car but they didn’t. They recognized the many many years of loyalty myself and my parents had to Tom Pappas! I tell this story to a lot of people when buying/servicing their vehicle to go straight to Tom Pappas! Tom Pappas I really hope you recognize your team, I’ve never had any negative experience with any of your staff members. Do I have my go to favorites, well of course! Without those people, who knows what kind of car I’d be driving or how much debt I’d be in! As much as I’m dreading buying a new car, I just can’t listen to other people recommending dealerships and sales people to me. I laugh and smile and respond with telling them I have my people and place to buy my next car! Biggest shout out to Mark Garner who I bought my first car from, Chris banks who is always there to answer my silly odd questions and of course goes above and beyond without question, to Kyle who is service supervisor who went to battle with Toyota regarding my major car repair, to the Vice President at the time, I’m sorry I don’t recall his name, young fella who was extremely helpful as well! If this doesn’t pursue you to go to any other dealership, I don’t know what else would! Allyson Ramseyer More

Fantastic Alex Hamilton was great. Very knowledgeable and easy to work with. He kept us updated on everything concerning the Camry. Would highly recommend Alex Alex Hamilton was great. Very knowledgeable and easy to work with. He kept us updated on everything concerning the Camry. Would highly recommend Alex and Pappas Toyota. More

Great place to purchase a vehicle You really feel welcome when you go there. They sincerely care about your needs and attempt to make your buying experience enjoyable! Unlike many ot You really feel welcome when you go there. They sincerely care about your needs and attempt to make your buying experience enjoyable! Unlike many other dealerships I have been to recently. More

Great experience leasing a RAV4! I had a great experience with both and sales and finance at Pappas. I leased an awesome RAV4 and was given respectful and personalized service from S I had a great experience with both and sales and finance at Pappas. I leased an awesome RAV4 and was given respectful and personalized service from Salesperson Frank Walsh, Sales Manager Alex Wallut and Finance Manager Jamie Pringle. I also purchased my last car from Pappas and highly recommend this dealership. More

Great Buying experience Very courteous, knowledgeable about the Highlander. The overall process was pleasant and non-taxing. I would definitely recommend the sales and fina Very courteous, knowledgeable about the Highlander. The overall process was pleasant and non-taxing. I would definitely recommend the sales and finance person and dealership. More

best buying experience ever Sales and finance guy were great to deal with process was easy they gained a new customer from me i would recommend dealership to anyone Sales and finance guy were great to deal with process was easy they gained a new customer from me i would recommend dealership to anyone More

purchase of 2017 RAV4 This was the first time that we have ever enjoyed purchasing a new vehicle and it was all because of our salesperson, Ryan . We are first time Toyota This was the first time that we have ever enjoyed purchasing a new vehicle and it was all because of our salesperson, Ryan . We are first time Toyota Buyers and Ryan helped us determined exactly what model was best for us. He is probably the best salesperson we have ever worked with and we feel very confident that he did all he could to help us get the best deal possible. Prior to our visit to Pappas, we shopped Honda and were subjected to a maze of sales and finance reps trying to get our business. They simply would not deal at all but took hours of our time going back and forth. At Pappas, Ryan handled our deal in a professional manner and we are truly grateful for his professionalism and courteousness. The whole experience at Pappas was great but it all began with our Sales Associate, Ryan Clintsman. More

Little Boys Selling Cars They Can't Even Drive! Went in to see one lady, then before leaving I called and was given to a man to ask for when I arrived. When arrived was meeted by a Teenager (not man Went in to see one lady, then before leaving I called and was given to a man to ask for when I arrived. When arrived was meeted by a Teenager (not man to meet,was told he was in bathroom)! He first told me he didnt know what the car I was looking at was. He said he couldnt drive it. it was automatic. he said he knew nothing about car. he couldn't even work the air or radio. He didnt know what a tow hitch was. He spent under 5 minutes total with me. He said he would come back with dvd and cd but never did. he said he would come back and answer questions never did. We found the little boy and he freaked out when we asked for a full oil change because it was under 10% and the 3 small chips in windshield fixed. He said he would call us back after we left but never did. If I buy a car from this dealership it will be from a lady! Not alexander the horrible! Not to mention the bad tires that should get replaced before selling it! Unsafe. Bad customer service! More