Tom Pappas Toyota

Awful BUYER BEWARE!!! THIS CAR DEALERSHIP SOLD ME A $4500.00 CAR WITH A MOTOR THAT COULD NOT EVEN MAKE IT 350 MILES. THIS WAS MY FIRST CAR THAT I WORKED ALL BUYER BEWARE!!! THIS CAR DEALERSHIP SOLD ME A $4500.00 CAR WITH A MOTOR THAT COULD NOT EVEN MAKE IT 350 MILES. THIS WAS MY FIRST CAR THAT I WORKED ALL SUMMER LONG TO BUY. I BOUGHT THE CAR AUGUST 1ST AND BY AUGUST 11TH, I WAS STUCK ON THE SIDE OF THE ROAD WITH A LOCKED UP MOTOR. MY PARENTS CONTACTED THE DEALERSHIP AND WERE TOLD THAT THEY WILL NOT DO ANYTHING TO HELP MY SITUATION. I NOW HAVE TO TAKE THE BUS TO SCHOOL AND TECH SCHOOL, AND I HAVE TO WALK TO WORK. PLEASE DO NOT BUY A CAR FROM THIS DEALERSHIP. I THINK THEY STOLE MY $4500.00 AND LEFT ME WITH A CAR THAT DOES NOT WORK. More

Great Deal - Great Car, Got Screwed Bought a used car for our daughter. Found a great used car that she loved and it drove/rode great, and they made us a great deal within our budget. Bought a used car for our daughter. Found a great used car that she loved and it drove/rode great, and they made us a great deal within our budget. Bought as is. Two days after driving from their lot the engine light comes on. Needs a new catalytic converter a $1200.00 repair. No wonder they were eager to make us a great deal. They did the emissions testing on it before we bought it and it passed the emissions test. Believe with all my heart they did what they had to do to make it pass emissions, and knew it need this repair. Contacted them to see what they could do since we literally only had it two days (maybe a day and half) and got no help. Will never buy anything from them ever again, and will tell everyone I know not to buy either. That's not how you earn people's trust and loyalty! More

BAD SERVICE AND VERY HIGH PRICES I CALLED THE PARTS DEPARTMENT ABOUT A TRANSPONDER KEY FOR A 1999 CAMRY. THE PARTS GUY SAID THEY COULD DO IT, BUT BRING THE TITLE AND THE NON-TRANSPOND I CALLED THE PARTS DEPARTMENT ABOUT A TRANSPONDER KEY FOR A 1999 CAMRY. THE PARTS GUY SAID THEY COULD DO IT, BUT BRING THE TITLE AND THE NON-TRANSPONDER KEY.GOT THERE AT 4;15 PM. PARTS GUY TOOK ME TO THE SERVICE DEPARTMENT TO WRITE UP A WORKL ORDER, I WAS TOLD IT TOOK A HALF AN HOUR TO PROGRAM THE KEY. $37 FOR THE KEY AND $65 TO PROGRAM IT. tHE SERVICE MANAGER TOLD ME THERE WAS NO WAY THEY HAD TIME TO PROGRAM IT THAT DAY. CAR WON'T START, TOO BAD. I WENT TO HONDA RIGHT UP THE STREET ABOUT TWO MONTHS AGO AND THEY CUT AND PROGRAMED A KEY FOR ME FOR $32 AND IT TOOK ABOUT 10 MIN. More

Poor customer service I walked into this dealer with a $50k check in my pocket. I knew exactly what I wanted, they had it in stock but when meeting the sales manager he did I walked into this dealer with a $50k check in my pocket. I knew exactly what I wanted, they had it in stock but when meeting the sales manager he did not ask for my name or look me in the eye when he introduced himself. The sales manager was in too big of hurry to get home to enjoy his Friday afternoon that he actually told me we had to go our separate ways when it started to look like our negotiation would go past 5 o'clock. Thankfully Seeger Toyota had the same vehicle in stock. More

Lies, False Advertisement, Unethical Behavior In early December, I was searching for an inexpensive commuter car for work. I found that Pappas Toyota had an Echo for sale on their webpage. I spo In early December, I was searching for an inexpensive commuter car for work. I found that Pappas Toyota had an Echo for sale on their webpage. I spoke to an online sales representative named Corey Miller regarding the vehicle. This conversation lasted over an hour and included topics such as vehicle condition, price, and delivery. Corey stated that the vehicle was in ‘very good shape inside and out.’ This was also stated in the online description of the vehicle. Corey said the price was negotiable. I told him a specific maximum amount that I would be willing to pay for the car and asked if it would be worth my time to come in. I was told come on in. Upon arrival, I was told Corey wasn’t even a sales representative and was handed off to another sales person named Jessica Vargas. When I was shown the car it was obvious that it’s condition was FAR from the advertised/stated ‘very good shape inside and out.’ The vehicle had large dents all over the roof, many small dents on the hood and sides, scratches everywhere, and bald tires. I cited the items to Jessica and stated that their description online and by Corey was blatantly false advertisement. Their requested price was way too high. Even my highest offer was too high for it. After the test drive, I offered a couple hundred dollars lower than the max offer I stated before showing up. Jessica blew me off and started walking away. I told her she needed to submit the offer to the sales manager before denying it. After a long wait, I was given a counter offer of the full price of the car. This was far higher than the max price I told Corey online. The price where he said it wouldn’t be a waste of my time to come in. Needless to say, when Jessica gave presented it to me, I was a little aggravated. I asked to speak with the sales manager to discuss why I was told the above by Corey and the false advertisement. The manager stated the price was negotiable in that the tow off the lot would be given free. That was a $20 value. He then dismissed the false advertisement saying that’s how they do business. So, not only was I lied to, but the trip was a complete waste of my time. The only good thing of the event was the fact they had a promotion where you would receive a $25 gift card for test driving a car. I gave the manager the paperwork and he said I would receive it in 7-10 days. After a month of waiting, I inquired online with Corey about the gift card. I was told that my address was missing (LIE). I asked to speak with the person who told him that. Several requests later, I was finally given a phone number. I called and spoke with Corey’s manager, Matthew, explaining the issue and asking why I was lied to. His response was that the gift card was being sent and then he hung up on me. I called back seeking clarification as to why the card wasn’t sent out and if he had the form in front of him. He said he processes the gift cards and never saw it. He even went so far as to say it was probably intentionally thrown away by the sales manager I spoke with when I did my test drive. So, not only did I catch them in the missing address lie, he very clearly stated that it was most likely thrown away by their management. Clearly that would’ve been a breach of the terms and conditions of the promotion. Another term would be illegal. Matthew hung up on me several more times before transferring me to another sales manager named Glenn Ritter. Glenn immediately talked down to me and even called me several names. He did not care about the company’s actions or their false advertisement. He even taunted me saying to call a lawyer. My overall experience and the undisputable unethical behavior of the Pappas Toyota management are truly appalling. I am a veteran and I have never been treated with such disrespect. No one should give this company business. More

4 Runner - hail damage repair I normally don't write reviews. However, I feel compelled to do this. Rob Callahan in the collision department went above and beyond and really care I normally don't write reviews. However, I feel compelled to do this. Rob Callahan in the collision department went above and beyond and really cares about his customers. I also need to give a shout out to Megan Smith in car sales. Megan is excellent to work with. I highly recommend this dealership and most of the reason is due to the great people that work there. More