Tom Pappas Toyota

Service department charged $89.95 for false diagnosis. Charged for diagnostic fee of $89.95 for them to pull inactive codes. Tried to sell me roughly $650.00 worth of service work my vehicle did not need. Charged for diagnostic fee of $89.95 for them to pull inactive codes. Tried to sell me roughly $650.00 worth of service work my vehicle did not need. I declined after repeatedly asking them what they did to diagnose the check engine light. I was told several times they ran tests on my coils and that was the issue. They never mentioned the other active codes. Went to Auto Zone where they ran the same codes that Pappas ran. (They never even cleared the inactive codes) After seeing the active code for the Mass Air Flow Sensor I Baugh a $9.00 can of cleaner and within 20min had the issue fixed. Called Pappas back several times. Got hung up on, blown off, and lied to. Additionally I was told by my service writer that Mass Air Flow Sensors did not go bad in Toyotas. This place is a joke! Thanks for wasting my time and money. More

Used Car Buying Experience My experience at Pappas Toyota was nothing but outstanding. These days you don’t get service like you used to, but that’s not the case at Pappas Toyot My experience at Pappas Toyota was nothing but outstanding. These days you don’t get service like you used to, but that’s not the case at Pappas Toyota. Everyone from the receptionist, sale reps, and finance department were the best. Everyone was very nice, welcoming, warm and friendly. Mike Pappas was excellent to work with, very accommodating and answered all my questions. If any one is looking for a used or new vehicle I highly recommend choosing Pappas Toyota first. Pappas Toyota made the experience of buying a used Truck very enjoyable More

My purchase of a 2016 Toyota 4Runner I am very happy with my entire experience at Pappas. Ben our sales person is AMAZING! He did an excellent job of featuring AND benefiting the 4Runne I am very happy with my entire experience at Pappas. Ben our sales person is AMAZING! He did an excellent job of featuring AND benefiting the 4Runner. He took the time to explain my options of financing and leasing and he made it very clear and easy to understand. Nick in Finance and Bryan our Delivery guy did great jobs as well. I feel like I got a good deal. I feel like they were fair on the vehicle I bought and fair on my trade in. I will admit, I was quite concerned walking in the door of the big fancy dealership, but after going through the entire buying process and feeling comfortable about it. I don't have any problem referring any friends or family looking for a vehicle to them. I will go back again next time I'm in the market for a vehicle. Thanks everyone! -Scott More

Excellent Customer Relationship and Service We came to Pappas to review a "no warranty as is" car. After talking with Mark Garner, we had a change of mind. He was very honest with us and shared We came to Pappas to review a "no warranty as is" car. After talking with Mark Garner, we had a change of mind. He was very honest with us and shared information that was enlighten. He went the extra mile to review his inventory to help us find the perfect car for our family member. Thank Mark More

Friendly Ryan Ferguson or Fergy was friendly and assisted us in finding the car that would meet our needs. The financial dept. was also helpful and informativ Ryan Ferguson or Fergy was friendly and assisted us in finding the car that would meet our needs. The financial dept. was also helpful and informative. We had previously purchased a Hylander, which we still own and wanted to try them again. We were not disappointed. More

Great Customer Service and Extremely Professional! I worked with Ryan Ferguson and Nick Yuede to purchase our new Hylander. The entire experience was great from beginning to end. Their were no tricks I worked with Ryan Ferguson and Nick Yuede to purchase our new Hylander. The entire experience was great from beginning to end. Their were no tricks or hidden costs and my wife and I found the process efficient and professional. I would highly recommend this Dealership, Ryan Ferguson and Nick Yuede to anyone looking to buy and new or used car. Thanks Again! More

"EXCEPTIONAL CUSTOMER SERVICE" I have worked with Frank "THE TANK" Walsh for the past several years. I have leased my last two vehicles and Tank has provided me with excellent serv I have worked with Frank "THE TANK" Walsh for the past several years. I have leased my last two vehicles and Tank has provided me with excellent service every time I come to Pappas. I was unsure of what model I wanted and Tank went above and beyond to help me find the right vehicle for me. I had a hard deciding on exterior color, interior design, and options that were available, but he made sure I was completely satisfied from the moment I walked in till the moment I left. I know every time I visit Tank at Pappas I will be getting the best customer service available!!! More

Awesome Dealership!!! I have had a couple of experiences working with Pappas dating back to the 80's. Half of the employees are still there which says something considerin I have had a couple of experiences working with Pappas dating back to the 80's. Half of the employees are still there which says something considering the turnover rate within the industry! It was the the best experience ever from calling/walking in the door to the last piece of paperwork signed. Fergy (Ryan Ferguson) was extremely professional through out the entire experience as well as being one of the most knowledgeable salesmen I have ever dealt with. Mike Weaver is hands down the most knowledgeable finance manager (as well as loving his job and having fun while doing it!!) we have ever dealt with. Autumn explained how the nav worked as well as everything else in the vehicle and she really knows these cars inside and out. Not ONE problem. We will def go back for future vehicles. Thanks Ryan, Mike, Autumn, and Pappas for a great experience all around!! More

The BEST! I have dealt with several dealers. Pappas is the best! Not only does the dealership have a wide selection of vehicles to choose from, their #1 rep R I have dealt with several dealers. Pappas is the best! Not only does the dealership have a wide selection of vehicles to choose from, their #1 rep Ryan Ferguson is simply the best overall associate I've ever dealt with. I highly recommend Ryan and Pappas for all your needs. More