Tom Pappas Toyota

very pleased!! I will be back and I shall recommend everyone I was politely quoted a reasonable price and came in for the work. It ended up being even easier and they charged less than what was quoted and blew m I was politely quoted a reasonable price and came in for the work. It ended up being even easier and they charged less than what was quoted and blew my mind. I've been here before and haven't left dissapointed. Even though it's my only day off they made the guy getting work done to his car waiting in line a happy happy man. Thank you guys for being efficient and a pleasure to do business with. A new life long customer- Aaron lasky. Except the lady behind the desk felt uncomfortable giving me her last name to put on the review, and I'm not ugly or a creep hahaha. Oh well :) More

Worst ever overall expereince Service stops after purchase. 2014 Avalon is a piece of crap. Dealership does not care about their customers but making a sale. I have spent more time Service stops after purchase. 2014 Avalon is a piece of crap. Dealership does not care about their customers but making a sale. I have spent more time getting things "supposedly"fixed iin this car than anyone should have too. Not sure they even do anything to the car when they have it for hours on end. Avalon has a wind noise they cant fix, yet customer has to spend hours of their time to be there to "address" the. Total lack of sympathy and accountability of Toyota and dealership. There are plenty of Toyota dealers, go to one with a real service department, you have options. More

SERVICE ON SHIFT LOCK SOLENOID ASSEMBLY RECALL VEHICLE WAS PICKED UP AT MY RESIDENCE BY JIM NULL AND DELIVERED TO SHOP WHERE PAT REGAN TOOK IT FROM THERE AND HAD THE REPAIRS COMPLETED. JIM NULL TH VEHICLE WAS PICKED UP AT MY RESIDENCE BY JIM NULL AND DELIVERED TO SHOP WHERE PAT REGAN TOOK IT FROM THERE AND HAD THE REPAIRS COMPLETED. JIM NULL THEN RETURNED VEHICLE TO MY RESIDENCE. I DON'T KNOW ANYWHERE ELSE WHERE YOU CAN BEAT SERVICE LIKE THAT!!! More

Very good experience buying my first vehicle. I chose a 2014 Toyota Corolla S type. Despite having falling a bit short of the required credit score to get the 0.9% they gave me a tier bump and I was able 2014 Toyota Corolla S type. Despite having falling a bit short of the required credit score to get the 0.9% they gave me a tier bump and I was able to qualify for the promotional interest and drive out with my new vehicle. Thank you Pappas Toyota! More

The experience I had at Tom Pappas Toyota was awesome. I believe the reason for this is because of my salesperson, Megan Prinzi. Megan was very friendly, accommodating, and knowledgeable about the line of T believe the reason for this is because of my salesperson, Megan Prinzi. Megan was very friendly, accommodating, and knowledgeable about the line of Toyota vehicles. She asked me what i was looking for and my price range and was able to get me exactly what I wanted in a short amount of time. This was my first trip to Pappas Toyota and I would highly recommend this dealership. I am now driving a brand new 2014 Toyota Corolla S. Thank you Megan! More

Ryan was very friendly and knowledgeable about the product and understanding of the issues I was having with the VW I needed to exchange- he even helped when I had to have it towed in to do the exchan product and understanding of the issues I was having with the VW I needed to exchange- he even helped when I had to have it towed in to do the exchange when it decided to force me to make up my mind. He walked me through the process and tried to do what he could to make it less of a painful experience given the cost of funds that were involved. Given I drive more than 100 miles per day I have been pleasantly surprised that the Prius V truly is averaging 50.6 MPG as long as I get fuel from Phillips 66--for some reason I am getting less if I go to other stations. The gentleman who completed the paperwork walked me through the process and made sure I understood my options and what was covered. I would have rated as all 5 stars except for the person who was supposed to walk me through the car and help make sure I understood all of the fantastic technical items of it, never showed up... I believe it was Emmaly Garland, from the photo. But Ryan wound up having to do the walk through since she seemed to be so focused on hanging out with a group of people by the door and made it pretty clear she did not seem to think I warranted her attention as much as the gentleman with whom she was talking. Again- Ryan and Mike were very helpful and appreciated. More

My husband and I recently bought a used car. Lacy helped us out and did a great job. We would recommend her. Love the car. us out and did a great job. We would recommend her. Love the car. More

My husband and I came in to look at a 2003 Rav4 that we saw online. Lacey was our sales person and she was bright, cheery and professional. We took the vehicle for a test drive and we were interested. W saw online. Lacey was our sales person and she was bright, cheery and professional. We took the vehicle for a test drive and we were interested. We came back to the dealership and told her we would let her know in a few days. She was not pushy, which both my husband and I were happy to see. We ended up coming back two days later and purchased the vehicle. During the purchase process Lacey was very friendly, knowledgeable and helpful. The purchase process only took about two hours and we drove our new vehicle home that night! Overall, a fantastic experience and I have already suggested Lacey to several of my friends and family. Also, I had to bring in the Rav4 for some minor work that had already been scheduled by Lacey. Just wanted to say that the service department was friendly and professional and your waiting area was great too. Thanks to all of you for making our purchasing experience a great one! Cherri & Duff Yocum More

I was interested in test-driving a 2014 Prius, with the possibility of making a purchase. Ryan "Fergy" Ferguson greeted me before I reached the door. Fergy was friendly and informative without being push possibility of making a purchase. Ryan "Fergy" Ferguson greeted me before I reached the door. Fergy was friendly and informative without being pushy or aggressive. He was able to answer my questions before, during, and after the test-drive. When we got down to the business of discussing my options, Fergy provided details for both purchasing and leasing, both with anticipated trade-in. I had done research on the Prius as well as on the vehicle I planned to trade. Approximately an hour was spent in discussion and negotiation. We agreed on an amicable deal, and the deed was done. I chose to wait 2 days to finalize the agreement and switch vehicles. Fergy called to set up a time, and we completed the process. He made certain that I was comfortable with how the Prius operated before sending me on my way. He called a day later to check on my satisfaction. Throughout the entire process Fergy was professional, personable, low-key, and fair-minded. I never felt any sense of being high-pressured. It was a most positive car-buying experience. This was the first time I purchased from Pappas Toyota, but I have had experience with their service department. That excellent experience weighed heavily in my decision to buy from Pappas. I believe Mr. Pappas has assembled a team of quality employees who truly strive to provide great service. Their service prices are better than other local Toyota dealerships, and better than private mechanics. I whole-heartedly recommend Pappas Toyota for both sales and service, and I am completely comfortable recommending Ryan Ferguson as a top-notch salesperson. More