Tom Pappas Toyota

We dropped by Pappas Toyota just to look at the new Prius V's and John Masson made us feel like we'd just found our way home ... like we were long-lost friends, and, oh by the way, if we decided we wanted V's and John Masson made us feel like we'd just found our way home ... like we were long-lost friends, and, oh by the way, if we decided we wanted a new Prius, he'd love to sell us one, but even if we didn't, it was great to see us. He never pressured us, just answered tons of questions, had the patience of Job while we debated whether to buy -- then what color to buy -- gave us a great deal on our trade-in ... in short, was a joy to deal with. Everyone at the dealership has been very friendly and helpful when I've called with silly questions about the car's computer. And I just learned that I can get a free manicure while I wait to get my car serviced! I love this place! More

Worst dealership I've ever been to. Found a van they had listed on line. Called Tony Garner to work out a price over the phone since I live 100 miles away. We agreed on a price and he assured me it was a do listed on line. Called Tony Garner to work out a price over the phone since I live 100 miles away. We agreed on a price and he assured me it was a done deal since I told him I didn't want to drive all that way for nothing. Took off work early drove down and he raised the price 1000.00 And the van was in no condition to drive with the windshield shattered. Hail damage which they failed to list on line. Needless to say didn't buy van and will never buy anything from Tom Pappas Toyota. More

Everything as promised and on time, courteous, and professional I will return and would highly reccomend to any friends of mine. No complaints at all. professional I will return and would highly reccomend to any friends of mine. No complaints at all. More

My wife,Donna, and I live almost 90 miles away, in central Illinois. We had seen several positive ads concerning Pappas Toyota, so we decided to visit their facility. As we pulled into a parking spac central Illinois. We had seen several positive ads concerning Pappas Toyota, so we decided to visit their facility. As we pulled into a parking space, a smiling face (JOHN MASSON) greeted us, almost immediately. After hearing our needs, John took us in his cart to the area of the new Toyota Tacomas, showing different models and answering various questions. At no time did John rush his service or try to push a sale. He was such a gentleman ! We purchased a 2012 Tacoma that very day and seemed to be pleased with the truck as we left. NOW, the story takes a strange twist! After driving the new truck bsck home to central Illinois, and driving the Tacoma for a few days, we weren't totally pleased. At that same time, John followed up via a phone call, asking about the new truck. We told John that we would like a little different truck, a V6 instead of a 4 cylinder. John told us that a V6 would have to be located, but that he would work night and day until our needs were met. John's comment was, "don't you guys worry one bit, that's my job". For the next 3 weeks, John kept in touch by phone, sometimes 2-3 times a week, just touching bases and keeping our spirits positive. ALWAYS THE GENTLEMAN ! After 3 1/2 weeks the new V6 Tacoma arrived and we are totally pleased and ready for summer travel. Just as important, we feel indebted to John for his genuine service and support. PAPPAS TOYOTA HAS A WINNER IN JOHN MASSON ! Larry and Donna Mahan, Palmyra, Il. More

It is extremely easy to schedule service appointments on line, with a reminder courtesy call. Service is always completed quickly. Personnel are courteous and friendly. Additional service items that I di line, with a reminder courtesy call. Service is always completed quickly. Personnel are courteous and friendly. Additional service items that I did not know about are brought to my attention and if I choose to have them completed, they are also done quickly. There is no pressure to have additional work done. The waiting room is clean and comfortable. More

Employees are very easy to talk to and are very helpfull whether you are buying a new car or having an existing one serviced. Tony Overcamp was great helping to select options on our new Highlander whether you are buying a new car or having an existing one serviced. Tony Overcamp was great helping to select options on our new Highlander More

We just picked up our Corolla yesterday. It had been damaged in the April 28th hail storm. Rob the Body Shop manager did a great job working with our insurance adjuster and saw our car through the entir damaged in the April 28th hail storm. Rob the Body Shop manager did a great job working with our insurance adjuster and saw our car through the entire process. Both Brent and Trudy did a wonderful job finishing up the service. We highly recommend Pappas Toyota! More

Pappas service department surpasses all other dealers I've ever dealt with. My service has always been outstanding. That's why I keep coming back to this dealership. Thank You for ALL you do to make m I've ever dealt with. My service has always been outstanding. That's why I keep coming back to this dealership. Thank You for ALL you do to make my time there pleasant. More

Easily scheduled appointment by computer. Friendly greeting upon arrival. Detailed inspection of car. Complimentary car wash. Excellent customer service. Reasonable prices. Prompt, friendly servi greeting upon arrival. Detailed inspection of car. Complimentary car wash. Excellent customer service. Reasonable prices. Prompt, friendly service. Highly recommended. More

I purchased a 2012 Prius C on 3/30/12 for over $25000.00. Great car and great mileage (about 54 mpg). Mike Gray and Angelo Bezzole went out of there way to make sure everything went well. I even recomm Great car and great mileage (about 54 mpg). Mike Gray and Angelo Bezzole went out of there way to make sure everything went well. I even recommended one of my neighbors to Mike Gray and he gave her a great deal. More