"Darin was very helpful when I arrived and I thought I had..."
Darin was very helpful when I arrived and I thought I had an appointment. I thought I I had made one through Online but there was no record of it in the system. Darin took care of me and the oil change and tire rotation Went smoothly
"I have had nothing but good experiences from the start of..."
I have had nothing but good experiences from the start of buying my new Toyota Corolla to the Toyota Care Plan and all maintenance that I have done.
"Missed the person who brings sodas around, it was really..."
Missed the person who brings sodas around, it was really hot that afternoon, and thought I would just wait until I arrived there for my car service as usually when you are waiting the gal gives out drinks and snacks, I was thirsty.
"If you are a woman don’t go to this dealer. Terrible..."
If you are a woman don’t go to this dealer. Terrible customer service. I called Kyle to complain about Darin his service advisor who treated me like I was ignorant when it came to cars and just plain stupid in general. I am neither. I told the service advisor exactly what was wrong with my car, what it was doing, how the problem occurred now and in the past and that it was a known issue with my make and model of car.
Kyle answered my call on lunch. Ok fine we all have to eat. He listened to me calmly and patiently until it was his turn to order food then totally ignored me until he was done ordering. After I explained the situation (again) he refused to apologize for his staffs’ rude and inappropriate behavior until he reviewed my file and spoke to his staff. What? I repeated that I was more upset over the treatment I received than the resolution or lack thereof and he still refused to apologize for his advisor speaking down to me because I am a woman. Then at the end of the day when he couldn’t duplicate the noise my car was making, despite me telling him it wasn’t doing it consistently and last time it was there for the same problem they had to keep my car for three days to hear it, he had Darrin the original service advisor call me so he could insult me some more. Absolutely terrible service. If you are a woman don’t go here!!
I have bought my last 2 Camrys from Pappas and have been servicing with them for more than 10 years.. I would highly recommend them as a dealer and for service. I am continually amazed every time I visit with the professionalism and kindness of the employees. They deserve 5+ stars! Thank You Pappas!
"The Pappas service team is simply awesome from every..."
The Pappas service team is simply awesome from every aspect of service. They are prompt, friendly, knowledgeable and I’m glad to be a 4 year customer.
Other Employees Tagged:
"Customers services were Great and right on time"
- rodell cook
Very professional and good customer service.Communicate well with his client. Can get the customer vehicle in and out with a reasonable time frame and cost.
Other Employees Tagged:
, Antonino, Bert