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263 Reviews of Tom Pappas Toyota - Service Center
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November 11, 2022
Had great service. Brought my 2020 Sienna in for routine service and received great, courteous service. Arrived early for my appointment and they were able to service Brought my 2020 Sienna in for routine service and received great, courteous service. Arrived early for my appointment and they were able to service my vehicle immediately. Highly recommend Pappas Toyota to everyone! More
by af509th
Employees Worked With
Ben Glover
November 11, 2022
Friendly, fast & reliable service. Easy to make appointments. Great service department! Trustworthy in doing good work. Easy to make appointments. Great service department! Trustworthy in doing good work. More
by olgoat29lcavender
November 06, 2022
Went in the other day to ask about transferring the extended warranty I had on my RAV4 to the person I was selling it too. A sales associate pushed himself on us stating that he would help us. He and extended warranty I had on my RAV4 to the person I was selling it too. A sales associate pushed himself on us stating that he would help us. He and another sales associate then proceeded to insult my friend who needed to use the restroom. He then proceeded to address our questions and “help us” in a demeaning and condescending tone. He “knew” what was and wasn’t the extended warranty covered and because the car in question was 7 years old and had low mileage that the warranty was no longer valid. He squawked on about how unless I had the platinum or extended coverage that the warranty was no good and that the person who I was selling the car too should be grateful that she was getting such a good deal. I looked at extended service contract when I got back home and found out that I had bought the extended service with the platinum which has a 10 year Certified Limited Warranty. I don’t know if it was because we were women or that my two friends, who I consider my family, we’re African-American women, is why we were treated so poorly. It really upsets me that I have bought 5 cars from Pappas, all new, then to be treated this bad. I strongly recommend if you are a women, a woman of color or an older person to visit another dealer. I strongly recommend to think twice about buying the extended service contracts on the Toyotas from this dealer, as it seems that they don’t want to honor the transfer of the extended warranty contracts even though it is used as a selling point to purchase these contracts. I am so disappointed in this dealership I will never purchase another car from them again or have my cars serviced by them. More
by Blaunsby
Employees Worked With
November 06, 2022
I went in for 3 things 2 of which I figured would be covered by my warranty and left getting none of it done. The main reason I went in was for a tune which they only told me they wouldn't do after the covered by my warranty and left getting none of it done. The main reason I went in was for a tune which they only told me they wouldn't do after the $100 service charge. The speedometer also was off but they said they wouldn't fix it unless it was over 5% off which 4mph at 50mph is over 5%. Overall I felt scammed since everything I asked for had a reason they couldn't do it after I already paid. More
by jw20
Employees Worked With
October 27, 2022
Another wonderful experience at the Pappas Toyota service department! Chris Lathangue (service advisor) and Tony Kiefer (technician) are a first rate combination. Both of them truly care about me and my ca department! Chris Lathangue (service advisor) and Tony Kiefer (technician) are a first rate combination. Both of them truly care about me and my car. This time, while test driving my car after a muffler replacement and brake service, Tony noticed that the engine seemed like it could run a little better. Because he cares, and without charging me, he adjusted the timing slightly and the engine purrs like never before. These guys continue to impress me. More
by thoeman
Employees Worked With
Tony Kiefer, Chris Lathangue
October 18, 2022
My required service was handled quickly and expertly. The service adviser was very helpful and easy to work with. The service adviser was very helpful and easy to work with. More
by jlthomure
Employees Worked With
October 16, 2022
Great service every time- makes everything g run so smooth and easy to do with no hassles smooth and easy to do with no hassles More
by pirtlejerry27
October 05, 2022
Great service experience. I left the car at 9:00 and planned to pick it up mid afternoon. They called before 11:00 and said it was ready and everything was in great shape. I left the car at 9:00 and planned to pick it up mid afternoon. They called before 11:00 and said it was ready and everything was in great shape. More
by Odin5
Employees Worked With
