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Tom Wood Nissan - Service Center

Indianapolis, IN

4.6
160 Reviews
Call Service Center (463) 298-0209

160 Reviews of Tom Wood Nissan - Service Center

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May 02, 2025

Scheduling process was easy. I dropped my car off, went back and picked it up. The whole process was convenient… 10,000 mile - Recommended service More

by Christy Hook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Powell
Report | Print
May 05, 2025 -

Tom Wood Nissan responded

Christy, we're delighted to hear that the service process was convenient for you at Tom Wood Nissan. Thank you for choosing us and sharing your experience!

May 01, 2025

I had a coupon for a synthetic oil change $49. 95. I was told a full synthetic cost $20 more. That is false advertising on the dealership! There so called multiple point inspection included measuri More

by darsbg0604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
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April 30, 2025

Parts not ordered as promised, service not performed as scheduled. Had to re-order parts and reschedule installation. More

by jtharbison
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember service writer.
Report | Print
May 01, 2025 -

Tom Wood Nissan responded

I apologize for the inconvenience you experienced with your parts order and service scheduling. We strive to provide timely and efficient service, so it's disappointing to hear about this oversight. Please feel free to reach out if you'd like further assistance or have any questions. Thank you, Gary Adams - Service Manager - 317-688-6024

April 29, 2025

I didn't go this time, but my husband did for me. Therefore I cannot provide feedback More

by jjyshopping
Recommend Dealer
Yes
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Apr 30, 2025 -

Tom Wood Nissan responded

We hope your husband had a positive service experience here at Tom Wood Nissan. Thank you!

April 29, 2025

Katie is the greatest hands down, no one else will work on my vehicle … Thank you More

by jogormal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Graul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Kassenbrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Eschegaray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wetzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Gastile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Griffey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Coleman Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Marks
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Apr 30, 2025 -

Tom Wood Nissan responded

We are glad to hear that Katie provided excellent service. We are grateful to have earned your loyal business here at Tom Wood Nissan.

April 29, 2025

Very fair prices for the trade and the new car. Good communication and smooth paper transaction. More

by peterritz
Recommend Dealer
Yes
Employees Worked With
Justin Rodriguez
Report | Print
May 06, 2025 -

Tom Wood Nissan responded

This review means a lot to us! Thank you for choosing Tom Wood Nissan and for sharing your experience. Drive safely!

April 28, 2025

I bought my car here, I return for service because of Erin. She is always pleasant and very knowledgeable and never makes me feel stupid when I ask questions. I always give her an A+. More

by jnicholas316
Recommend Dealer
Yes
Employees Worked With
Did not deal with anyone in sales.
Report | Print
Apr 28, 2025 -

Tom Wood Nissan responded

Thank you for sharing your experience! We're delighted to hear that Erin has been providing such excellent service at Tom Wood Nissan. We appreciate your continued trust in us and look forward to seeing you again soon!

April 28, 2025

They were quick and made checking what services I need easy with texts directly to my phone and calling. More

by POTTSIUTPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Owens
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Apr 28, 2025 -

Tom Wood Nissan responded

We're delighted to hear that our team at Tom Wood Nissan made the service process quick and convenient for you! Thank you for sharing your experience, and we look forward to assisting you again in the future.

April 28, 2025

The service department is very knowable, helpful and trustful. I will continue to use Tom Wood Nissan for all of my repairs and service. More

by INEEDBLUES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Marks
Report | Print
Apr 29, 2025 -

Tom Wood Nissan responded

We're delighted to hear that our service department at Tom Wood Nissan has earned your trust! Thank you for choosing us for your repairs and services, we look forward to assisting you in the future.

April 28, 2025

Services are always completed professionally and timely. Service staff are friendly and helpful. Will return for future service. More

by l.wayne.knight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
Report | Print
Apr 29, 2025 -

Tom Wood Nissan responded

Wayne, thank you for the positive feedback! We're glad to hear our Tom Wood Nissan team provided professional and timely service. Looking forward to your next visit!

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