Tom Wood Nissan - Service Center

I was brought in and serviced as if I had an appointment. Within 1 hour of arriving, they had inspected my vehicle. Within a couple hours of that, I was outta there. Within 1 hour of arriving, they had inspected my vehicle. Within a couple hours of that, I was outta there. More

Alexis was great about explaining the process, what the technicians found, options and cost expectations. She was great in helping me understand the situation and navigating the best path forward. Will def technicians found, options and cost expectations. She was great in helping me understand the situation and navigating the best path forward. Will definitely use Tom Wood Nissan again for service in the future! Thank you, Alexis! More

Always fast. Always friendly. Customer service is top-notch! Everyone is smiling and working hard to be as efficient as possible. The wait times are always low. T Always friendly. Customer service is top-notch! Everyone is smiling and working hard to be as efficient as possible. The wait times are always low. The waiting area is very pleasant and comfortable. More

They listen and understand what I am trying to accomplish. There is no pressure to buy anything, but demonstrate all the reasons why I should. accomplish. There is no pressure to buy anything, but demonstrate all the reasons why I should. More

Fast service, communication was great during entire process. There were no surprises at the end! process. There were no surprises at the end! More

Every time I go, the service is always pleasant, providing excellent service and work. The staff is very professional and courteous. providing excellent service and work. The staff is very professional and courteous. More

Made an appointment to take care of a recalled part. Took it in. After having it for a day, they called to say they did not have the part and would need to reschedule another appointment. I wasted time Took it in. After having it for a day, they called to say they did not have the part and would need to reschedule another appointment. I wasted time and gas to go back and forth and arrange someone else to deliver the car with me. They should have known they did not have the part and not made the appointment with me to start with. It is a factory recall. They contacted me to come in. Frustrating. More

I’m retired from Tom Wood Nissan, as long as I can make the hour drive I’ll continue to come to the store to get car serviced. The advisors, Katie and Adrian are great people to work with. Steve Denton is the hour drive I’ll continue to come to the store to get car serviced. The advisors, Katie and Adrian are great people to work with. Steve Denton is a great guy who always does good work and keeps me informed of all issues. More

Alexis was great! Her customer service was amazing! Got me in and out with no problems! Her customer service was amazing! Got me in and out with no problems! More

Katie took great care of us throughout this entire grueling process. She was ways there to take our calls and deal with our concerns. She relayed our issues with the regional manager, and that person grueling process. She was ways there to take our calls and deal with our concerns. She relayed our issues with the regional manager, and that person was less than helpful. You should probably promote Katie to that position and maybe customers would stay happy and stuff would get accomplished. More