Tonkin Gladstone Hyundai

I purchased a new 2026 Hyundai Elantra SE from Tonkin Gladstone Hyundai on June 30, 2026. I came in with a $3,000 down payment and a $2,000 Hyundai incentive. I made it clear that I needed an affordable Gladstone Hyundai on June 30, 2026. I came in with a $3,000 down payment and a $2,000 Hyundai incentive. I made it clear that I needed an affordable payment and expected to finance roughly $17,000. After the purchase, I discovered that thousands of dollars in additional products had been included in the financing, including an extended warranty and protection products. These were not products I wanted to keep. Within hours of leaving the dealership on June 30, I texted the salesperson and specifically requested that the products be removed. The next day, July 1, I physically returned to the dealership and signed cancellation paperwork. I kept copies of my communications and paperwork. Despite my cancellation request, the financing went forward with the disputed products still included. The records I obtained show a RouteOne processing timestamp dated July 3, 2026—after I had already requested cancellation by text and returned to the dealership to sign cancellation paperwork. What makes this especially troubling to me is that the salesperson later communicated an amount of approximately $18,003 after the products were removed. Yet the financing was still processed with the disputed products included. I am on a fixed disability income, and affordability was extremely important to me. I repeatedly communicated what I could afford. Adding thousands of dollars to a long-term auto loan has a significant impact on the total amount financed, monthly payment, and interest paid over the life of the loan. I have tried to resolve this through the dealership and Hyundai Motor Finance. I have retained the sales documents, text messages, cancellation paperwork, financing documents, and RouteOne timestamp supporting the timeline described above. I am sharing my experience so other consumers know to carefully review every number before leaving a dealership. Do not focus only on the monthly payment. Look closely at the amount financed, every optional product, and the total cost of the loan. If you cancel anything, get the cancellation in writing, keep a copy, and verify afterward that it was actually removed from the financing. I can only speak to my own experience, but I believe consumers deserve to know what happened to me and decide for themselves whether they are comfortable doing business here. More

I have purchased amount of cars over the years and I can't remember having such a bad experience as the one I had at tunken. From the very beginning, I sent them all the information on my trade.In my in can't remember having such a bad experience as the one I had at tunken. From the very beginning, I sent them all the information on my trade.In my insurance, and my financial company that was going to go ahead and produce the loan. They call me several times asking me the same questions. Over and over said they were going to get the car ready.And send it down, and then there was a two or three day delay. At the end of the day, they asked again more questions from first community bank. That I deal with and said they didn't have the information.When I know full well that we had sent them.The information. My car had a small dent in the back which I took a picture of and showed it to them. And then when I got the car here to my house, their car had a couple of different areas where the paneling had come loose from the door frame and the front. When I questioned them about it, they said they did everything they could for me, and they weren't going to do anymore. Then, I should be happy at the way that they treated me through the whole process because they went out of their way. One thing I know about car dealers is that they have to sell cars.I do not have to buy them. I would not recommend this dealer to anyone. More

Alan Hassen worked hard to get me a good deal on a 26 Palisade Hybrid. He walked me thru the process and went thru all the features of my new car answering all my questions. He was patient and courteou Palisade Hybrid. He walked me thru the process and went thru all the features of my new car answering all my questions. He was patient and courteous! It was a pleasure working with him, i highly recommend working with Tonkin Gladstone Hyundai for your next vehicle! More

I recently purchased a new SUV and had a great experience working with Logan and Greg. I recommend buying your next Hyundai at this location. working with Logan and Greg. I recommend buying your next Hyundai at this location. More

There was a glitch with my new car that needed attention. At first things were a little wobbly. When I brought it to the attention of the G manager, Evan, things were taken care of fast and efficiently!! Th At first things were a little wobbly. When I brought it to the attention of the G manager, Evan, things were taken care of fast and efficiently!! That’s good customer service! Excellent work!!! Happy client!! More

Staff is great! Mechanics are wonderful!. Work is completed in a timely manner. Very happy with everything, I do not feel I am being taken advantage of. Mechanics are wonderful!. Work is completed in a timely manner. Very happy with everything, I do not feel I am being taken advantage of. More

Jorge our sales person was professional and very informative. He brought the car to our house with all the paperwork and we were done in an hour. Great experience. informative. He brought the car to our house with all the paperwork and we were done in an hour. Great experience. More

Very pleasant easy to understand and work with lots to choose from, Ian really kept the ball rolling! choose from, Ian really kept the ball rolling! More