Tonkin Gladstone Hyundai

Thein is awesome and a great service manager. Thank you for everything. You are the best of the best. Thank you for everything. You are the best of the best. More

This was a quick and painless no pressure car deal. Sales staff was knowledgeable, polite and professional. Sales staff was knowledgeable, polite and professional. More

Clean, service started on time and was completed in a timely fashion. All staff well groomed and friendly timely fashion. All staff well groomed and friendly More

Put a deposit on a vehicle several weeks ago. Working with Victor. Car came in - I went and drove it, took it to my wife as well, we both liked the car. Was ready to sign, but thought to ask Vict Working with Victor. Car came in - I went and drove it, took it to my wife as well, we both liked the car. Was ready to sign, but thought to ask Victor about the tow package the vehicle came with. Victor said - no problem - they could install a hitch and harness right there at the dealership - even quoted a price "range". I had heard these hitches/harness' have been causing Hyundai problems so i asked him to makes sure. He went to the parts department and came back and told me I could definitely get a hitch - but the part was on backorder and it would take a month. Wanted me to buy the car right then. I needed to be sure - so I asked him to call Hyundai first thing in the morning (it was after hours at this point), verify the info he gave me, and I would arrange travel to the dealership to come for the car. Victor told me he would call me at 9am - right after he confirmed with the Hyundai. I rearranged my schedule and my wife's schedule along with funds (i was paying cash) to complete the transaction at 10:30 in the morning. Victor never called. 10:30 rolls around and I reach out to him - "What did you hear from Hyundai?". He responded, "Still on hold". Several hours later - he texted me he found out indeed what I suspected - that a hitch and harness is currently UNAVAILABLE from Hyundai. The dealership literally has a wall mural of the vehicle towing a boat - and the vehicle comes with a "towing package" but you cannot get a factory hitch and harness. When I expressed my disappointment in receiving bad info - and wasting a bunch of time - Victor was a bit dismissive - I still can't believe he couldn't be bothered pick up the phone and discuss this with me - instead relayed it all via text. He told me the manager would definitely be calling the next day (NO CALL). He told me I would get my deposit back in 2 to 3 business days (Its now been a week and still no refunded deposit) Turns out it was just a bunch of "sales guy" bunk......glad I did not purchase that car... (BTW - If I don't get my deposit refunded by tomorrow - I'll just dispute the charge on my CC and let them deal with it) More

Always professional with great service! I’m never disappointed after taking my car in for service! I’m never disappointed after taking my car in for service! More

Great experience working with Cameron on the purchase of my new Tucson. The whole team was very friendly and helpful throughout the entire process. my new Tucson. The whole team was very friendly and helpful throughout the entire process. More

great friendly service, good communications, always a pleasure to get the car taken care of by the service dept pleasure to get the car taken care of by the service dept More

The staff was very friendly and provided excellent customer service. Very easy to work with. customer service. Very easy to work with. More

I worked with Mehdi, he was great. He wasn't too pushy, but was doing his job. The finance guy Ali tried to sneak in things like extended warranties that I didn't ask for, and was fair He wasn't too pushy, but was doing his job. The finance guy Ali tried to sneak in things like extended warranties that I didn't ask for, and was fairly pushy about it. More

We had a good experience working with Will at Tonkin Gladstone and appreciated their service! Gladstone and appreciated their service! More