Torrington Toyota

Beware of Service Advice I took my 2017 RAV4 Hybrid in for an oil change, tire rotation and check of fluids etc. on March 26, 2020. The mileage was 24590 at that time. Previou I took my 2017 RAV4 Hybrid in for an oil change, tire rotation and check of fluids etc. on March 26, 2020. The mileage was 24590 at that time. Previously, on March 24, 2020, I had purchased and installed a new Toyota engine air filter and cabin filter on the vehicle. The mileage at that time was 24573. On completion of the service, I was told that my filters were dirty, but that they did not need replacement at that time. Something clearly wasn't right as the filters had less than 20 miles on them, so I asked which filters were being referred to and I was told the cabin filter was the culprit. When I told him that I had changed it two days previously he said the technician must have hit the wrong button on the touch screen and it was the engine air filter. When I told him I had also changed that two days prior there was silence. The inspection checklist I received had no entry for the condition of the cabin filter and "OK" for the engine filter. It would appear that neither filter was checked during the inspection, so I wonder about the other service-related items that supposedly were performed. Not what I would have expected from this dealership. More

Amazing sales man! Gil!!! That is all I have to say. This man went above and beyond for myself and my husband! Amazing! He is by far the best person to deal with when pu Gil!!! That is all I have to say. This man went above and beyond for myself and my husband! Amazing! He is by far the best person to deal with when purchasing a vehicle. Very friendly. Just an awesome human being and we love him! More

I recently leased my third Toyota RAV4, this was my first time dealing with Torrington Toyita and I will definitely be returning. Gil was amazing, he worked out pricing that was within my budget. The day I time dealing with Torrington Toyita and I will definitely be returning. Gil was amazing, he worked out pricing that was within my budget. The day I went to pick up the car everyone was friendly and helpful, Damon dealt with me for the signing of the paperwork , he answered every question and was very easy to talk to. Gil went over every aspect of the new lease, from the smallest detail to showing me how everything worked. They were a pleasure to deal with and I would recommend them in a heartbeat. More

Once again Vance took care of me, the sevicethat was required was performed in a timely manner by Kurt the technition. When ever I need service to my tacoma, Torrington Toyota always has the best servic required was performed in a timely manner by Kurt the technition. When ever I need service to my tacoma, Torrington Toyota always has the best service. More

We have purchased 5 vehicles from Torrington Toyota, always a good experience with no surprises or tricks. Tee is our man. Recently serviced the Tacoma and Camry and I can honestly recommend Torrington always a good experience with no surprises or tricks. Tee is our man. Recently serviced the Tacoma and Camry and I can honestly recommend Torrington Toyota for all your service needs. They will make recommendations for what you need and its a good feeling they look out for your vehicle to keep it in top shape. Jim/Jerri M More

Customer care above and beyond expectations. I want to thank salesman Tee Hamzy for my latest purchase. Tee has been my salesman for as long as he has worked there. I recently purchased a used I want to thank salesman Tee Hamzy for my latest purchase. Tee has been my salesman for as long as he has worked there. I recently purchased a used vehicle from Torrington Toyota. A quick hone call to Tee and the car was ready to test drive when I got there. Even though it was not a Toyota, Tee was very knowledgable of the cars features. The best part is, Tee was going on vacation the next day, but he went out of his way to make sure he was in contact with me and the dealership . He even took care of me while he was waiting at the airport. Everyone at Torrington Toyota is very customer orientated . This is whyI keep coming back and will not buy anywhere else. And willing to make the price work for me..... More

There is something very special about the team at Torrington Toyota! Everyone in each department is patient, helpful, knowledgeable... they care about the customer. They have gone above and beyond to Torrington Toyota! Everyone in each department is patient, helpful, knowledgeable... they care about the customer. They have gone above and beyond to do what is best for us. We just picked up vehicle number 5! Number 6 will be in the fall. A special thanks to Gil, a true gentleman who has been our go to guy!! More

Thanks Gil, David & Dan. You made my auto purchase fun and easy. Great service! Purchased a 2020 Toyota 4 Runner and was busy so they delivered it to my home in Norfolk. and easy. Great service! Purchased a 2020 Toyota 4 Runner and was busy so they delivered it to my home in Norfolk. More