Town & Country Jeep Chrysler Dodge Ram

Decent car, frustrating experience I purchased a pre-owned Honda Odyssey at Town & Country in late January. A young, new salesman named Joe sold me the vehicle. I got a good vehicle at I purchased a pre-owned Honda Odyssey at Town & Country in late January. A young, new salesman named Joe sold me the vehicle. I got a good vehicle at a decent price, and Joe was a friendly guy. Those are the upside. I was less than pleased with my experience for the following reasons: 1) Misinformation in the online ad. I always do my homework before car shopping. I had a printed ad with the listed price in hand when I arrived. [I had also corresponded with the internet department prior to going, just to make sure the listed price was accurate. They said it was. I also asked them what the delivery fees were, but they would not tell me.] When I arrived and completed the test drive and was ready to make a deal, Joe told me that the purchase price was going to be $1000 more than what was published. The reason, he claimed, was that I was going to pay cash rather than use their financing program. He went through the whole "talk to my sales manager" routine several times before the sales manager would actually come out and try to explain to me why the advertised price would not apply. The best he could do was charge me $500 more than the advertised price. Then, of course, were the dealer fees, which added close to $2000 more. I went home to talk it over with my wife before deciding. I was still getting a relatively good deal, so I went ahead. 2) Inconsiderate of customers' time. When I returned for the purchase, with my wife--who had to make special childcare arrangements to make the 1-hour drive (one-way) in order to come sign--we sat down with the business manager, Chang, to go through the mandatory speech about extended warranties. We finally got to the point of signing paperwork with him, at which point he assured me they had all the needed signatures from my wife, so that she could go and relieve the babysitter. I continued to wait approximately 2 more hours before they would let me see and sign the final documents. I finally left with my vehicle. Two weeks later, Joe the salesman called to say that they needed my wife to drive the 2-hour round trip again to come sign the DMV paperwork. Despite the frustration (time is money), we had no choice but for her to return and sign. 3) Failure to take care of basic problems on pre-owned vehicle. During my pre-purchase inspection I discovered that the right, rear tire had low pressure and in fact had a nail stuck in it. Moreover, one windshield wiper blade was completely worn out. I had to argue extensively for the salespeople to say they would patch the tire and replace the wiper blade on a car I was spending $22K for! They ended up promising that they would. But the first time we drove in the rain after getting home, the wiper blade showed itself to be no newer than when I first saw it. And within about 2 weeks, the right rear tire was low on air again. Whatever they may have done, it wasn't what they said they would do. But at this point I would rather fix the problems myself than drive 2 hours and have to wait hours again. Buyer beware. More

FEEL LIKE I WAS RIPPED OFF!!! Found a beautiful 2013 Ford Edge here in Jan 2018 that was being purchased for my 26 yr old daughter. She fell in love with the car but, I wanted to Found a beautiful 2013 Ford Edge here in Jan 2018 that was being purchased for my 26 yr old daughter. She fell in love with the car but, I wanted to put a deposit down to hold for a day until my husband could come in to see the car. Dan was our salesman and refused to take a deposit. He also made it sound like if we didn't purchase the car that day that it could be gone tomorrow. We felt very pressured. Could I have taken my chance, sure but, we purchased the car. The sticker price was listed at $16500. I was putting 12k in cash down and my daughter was financing the difference. Her credit rating wasn't great but, the finance guy said if we bought an extended warranty he could get the rate down which he did however, when all was said and done I reviewed my invoice when I got home and the total price was $ 25,000. How did a car listed for 16,500 in the end cost 25,000?? I feel so ripped off and I just didn't have it in me to go back and question it but, I will never go back there again. PS Dan had my daughter write a wonderful review about him before we even drove out of the lot. More

Very good and he is very descriptive He did a great job Kent was our sales person and explained everything great. He is a very honest guy and is going to be very accurate with what he say He did a great job Kent was our sales person and explained everything great. He is a very honest guy and is going to be very accurate with what he says. More

Above spectation Since the moment I was welcome to today’s date it has been a pleasant experience, friendly and caring environment. Best mondel cars, and a good f Since the moment I was welcome to today’s date it has been a pleasant experience, friendly and caring environment. Best mondel cars, and a good financial team More

My pulot Daniel Ingardi Is a very helpful person i found the car of my dreams with him.help me me fast i think he is the best helping my needs Daniel Ingardi Is a very helpful person i found the car of my dreams with him.help me me fast i think he is the best helping my needs More

Outstanding Service Your associate Mr. Marquise Callaway was exceptional in putting us in the vehicle at the price we could afford. There was no pressure just a respe Your associate Mr. Marquise Callaway was exceptional in putting us in the vehicle at the price we could afford. There was no pressure just a respectful and friendly explanation of our options. In the end we drove a beautiful Jeep Cherokee off your lot on the same day we leased it! Marquise was the difference maker. Country Jeep Chrysler Dodge is very fortunate to have Marquise on their staff. Mr.. Rich DeMott was super friendly & helpful in finalizing the deal. The entire staff we dealt with was courteous, professional and helpful We will highly consider Country Jeep Chrysler Dodge for our future vehicle needs and certainly recommend Country Jeep Chrysler Dodge to our friends and family. Keep up the great work! Thank you Vito & Denise Divino More

My experience with Town and Country I was very happy with our salesman Kent Visconti, great guy and very detailed. Kent was on the ball and returned our calls within the hour, even after I was very happy with our salesman Kent Visconti, great guy and very detailed. Kent was on the ball and returned our calls within the hour, even after the sale. I will continue to do business with Town and Country in the future due to the relationship we had built with Kent. Very Happy Customer. Regards, Larry Rosenbloom More

Absolutely Amazing We came into this dealership looking for a charger and Manny helped us all the way. It felt like we were hanging out with our friend. He made us feel We came into this dealership looking for a charger and Manny helped us all the way. It felt like we were hanging out with our friend. He made us feel comfortable and worked with us to get where we needed to be. The financial advisor Chang made everything seem so easy. He answered all my questions and explained everything in great detail. I would highly recommend this dealership to anyone! More

Excellent service Would like to thank Marquise for his patience and professionalism is helping me lease out my new Jeep Wrangler I am obsessed with my car. He helped me Would like to thank Marquise for his patience and professionalism is helping me lease out my new Jeep Wrangler I am obsessed with my car. He helped me get out of my old lease early saved me money and time. He worked fast and explained everything very thoroughly without any confusion and misunderstandings he also helped my little ones get comfortable while we finished up the paper work thank you again Marquise! I would definitely recommend him to anyone looking to lease/finance a car. More

No nonsense dealership Professional and friendly was what I experienced. No games no nonsense throughout the process which is a must when I am making a purchase if the magni Professional and friendly was what I experienced. No games no nonsense throughout the process which is a must when I am making a purchase if the magnitude. Would definitely recommend. More