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Town East Ford

Mesquite, TX

Overview
Employees
Reviews
Vehicles
4.8
2,318 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
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18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

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Showing 2,318 reviews

April 26, 2024

I’ve never had better service. It took less time than I had planned for. Extremely friendly and professional service advisor. More

by MILLSDRJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 25, 2024

Appointment was on time. Service rep was courteous and answered all my questions. Definitely a good experience. More

by ALJSILVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 25, 2024

I recently took my vehicle to Town East Ford with a long list of maintenance tasks, and the experience exceeded my expectations. My service advisor, Austin, was exceptional, providing clear and consistent u More

by Haileyjohnson213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Blumer
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Apr 26, 2024 -

Town East Ford responded

Wow, thank you for the amazing review! This is exactly what we love to hear. It sounds like Austin went above and beyond to make your service experience a breeze. Clear communication, cost estimates, and timely completion are all hallmarks of the excellent service we strive for at Town East Ford. We're especially thrilled that you've been a loyal customer since 2017 – your continued trust means a lot to us! A perfect 10/10 rating is fantastic – thank you for recommending us!

Helpful
April 25, 2024

This device was to correct an error made during the last recall service. Davis McDonough was extremely helpful and knew exactly what was required to correct the issue. The whole process was painless and r More

by CHOSENMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David McDonough
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Apr 26, 2024 -

Town East Ford responded

Thank you for your review! We apologize for the inconvenience caused by the initial error during the recall service. We're happy to hear Davis was able to quickly and efficiently resolve the issue. A painless and quick resolution is what we aim for in all service encounters. We'll be sure to recognize Davis for his excellent service. Thank you for your patience and understanding!

Helpful
April 25, 2024

Farle and Anuj made a process no one looks forward too, a fast and painless process. More

by rabbott
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Farle Lutian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anuj Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Town East Ford responded

We're thrilled to hear that Farle and Anuj made the car buying process fast and painless – that's exactly what we strive for! No one enjoys car shopping traditionally, so knowing they exceeded your expectations is fantastic. We'll be sure to pass your kind words on to Farle and Anuj. Thank you for choosing us, and welcome to the family!

Helpful
April 24, 2024

They will help you even if they make a mistake. The customer service mngr. is awesome More

by DADRIEN79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Town East Ford responded

Thank you for taking the time to leave a review! We appreciate your feedback, especially about our commitment to helping customers even when mistakes happen. It's important to us that we resolve any issues and ensure your satisfaction. We're thrilled to hear our customer service manager was awesome! They work hard to ensure a positive outcome in every situation.

Helpful
April 24, 2024

Crista was very helpful and kind. She went over all procedures and what is needed to be done. Thank you crista. More

by jose20luna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crista Elliott
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Apr 25, 2024 -

Town East Ford responded

We're so glad to hear Crista was helpful and kind during your visit! Thank you for the kind words and for taking the time to leave a review. At Town East Ford, we strive to ensure clear communication and a positive experience for every customer. Crista takes pride in going the extra mile, and we'll be sure to pass on your appreciation.

Helpful
April 24, 2024

Great service and great communication will definitely use again and my service advisor was great More

by bermanpc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Town East Ford responded

We're thrilled to hear you had a great experience with both our service and communication! Thank you for taking the time to leave a review, and especially for mentioning your service advisor. It means a lot to know that we were clear and kept you informed throughout the process. We pride ourselves on providing excellent service, and our team works hard to make every visit as smooth and positive as possible. We look forward to seeing you again soon!

Helpful
April 24, 2024

Buen servicio al cliente. Me ayudaron mucho. Gracias. Definitivamente Serra uno de mis lugares para comprar un carro More

by Salrodmagda
Recommend Dealer
Yes
Employees Worked With
Ray Monks Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Smithers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Town East Ford responded

¡Nos encanta saber que brindamos un buen servicio al cliente y pudimos ayudarte! Gracias por las amables palabras y por considerarnos como su lugar para comprar un auto. Nuestro equipo se esfuerza por ser servicial e informativo en cada paso, y significa mucho para nosotros saber que causamos una impresión positiva. Cuando esté listo para comenzar a comprar su próximo vehículo, ¡esperamos que venga a visitarnos primero!

Helpful
April 24, 2024

I had a horrible experience with my advisor Alberto Vazquez. On two occasions did he not mean what he said. When we first brought in my ford truck he stated it would only take no more than two days to More

by Alexiz_oliveros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alberto Vazquez
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Apr 25, 2024 -

Town East Ford responded

Thank you for taking the time to share your recent service experience. We sincerely apologize for the frustration you encountered during your visit. We understand how important clear communication and timely service are, and it's evident that we fell short of your expectations on both accounts. We take your feedback seriously and want to assure you that we are committed to improving. To address your concerns directly, we'd like to connect you with Terri Scott, our Customer Relations Manager. Terri can be reached at Tscott@towneastford.com. Terri will work towards a resolution that rebuilds your trust, including ensuring clear communication protocols are followed by our service advisors. We appreciate your patience and understanding. We value your business and hope to regain your trust through a positive resolution and improved service experience in the future.

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