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Town East Ford

Mesquite, TX

Overview
Employees
Reviews
Vehicles
4.7
2,966 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
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18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

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Showing 2,966 reviews

August 08, 2024

Solved my issues didn't have to spend a long time waiting for my car to he serviced More

by Antonio Kirkpatrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2024 -

Town East Ford responded

Thank you for your feedback! We're glad to hear that we were able to solve your issues quickly and minimize your wait time. We appreciate your business and look forward to serving you again!

August 08, 2024

Great job finished very quickly will be back for any work I need done thank you all More

by msw69122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2024 -

Town East Ford responded

Thank you for your review! We’re glad to hear that the job was finished quickly and to your satisfaction. We appreciate your trust and look forward to helping with any future needs. Thanks again!

August 08, 2024

Consistently excellent service, from the ease of scheduling online to the service advisors and technicians. Shannon Fauver is awesome! More

by ICETRIKEBLUE22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Fauver
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Aug 12, 2024 -

Town East Ford responded

Thank you for your wonderful review! We’re thrilled to hear that you consistently receive excellent service and that Shannon has made a positive impression. We appreciate your feedback and look forward to continuing to provide you with outstanding service!

August 08, 2024

Blake helped me get my first new car , thank you so much for all your help . More

by tekyahevans7
Recommend Dealer
Yes
Employees Worked With
Blake Smithers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2024 -

Town East Ford responded

Thank you for your feedback! We’re thrilled to hear that Blake made your first new car purchase a great experience. We appreciate your kind words and are glad we could help. Enjoy your new car, and don’t hesitate to reach out if you need anything else!

August 07, 2024

Kevin Hudson was very helpful and consistent, which led me to buy from Town East, which was further away from other Ford dealers closer to me. I appreciate all the effort and fairness in getting me a fair More

by bilal.chh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cas Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Hudson
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Aug 08, 2024 -

Town East Ford responded

Thank you for your review! We're glad to hear that Kevin Hudson’s helpful and consistent approach made a difference in your decision to choose Town East Ford, even from further away. We truly appreciate your recognition of his efforts and the fairness of the deal. If you need anything in the future, please don’t hesitate to reach out. Enjoy your new vehicle!

August 06, 2024

They didn't fix the issue we brought the truck in for . We had to bring the truck back a second time . More

by SAMMIE.EARL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gamaliel Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Arias
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Aug 07, 2024 -

Town East Ford responded

Thank you for sharing your feedback. We are sorry to hear that the issue with your truck was not resolved on the first visit and that you had to return for a second time. This is not the level of service we aim to provide. To address this matter and ensure it is resolved to your satisfaction, please contact Terri Scott, our Customer Relations Manager, at Tscott@towneastford.com. We appreciate your patience and are committed to making things right.

August 06, 2024

My service manager, Erica Reeves was absolutely outstanding. She kept me well informed throughout the initial repair process and advocated on my behalf when I I had to return the vehicle to address More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Reeves
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Aug 07, 2024 -

Town East Ford responded

Thank you for sharing your experience! We're thrilled to hear that Erica Reeves provided you with outstanding service and kept you well informed throughout the repair process. It's great to know that her advocacy and dedication have earned your trust. We'll be sure to pass along your kind words to Erica. We appreciate your feedback and look forward to serving you again at Town East Ford.

August 06, 2024

I love how I check you in real quick and let you know what's going on More

by LATRICEBUFORD
Recommend Dealer
Yes
Employees Worked With
Erica R
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Aug 07, 2024 -

Town East Ford responded

Thank you for your positive review! We're glad to hear that our quick check-in process and clear communication made your visit a great experience. We appreciate your feedback and look forward to serving you again in the future!

August 05, 2024

Every time we come in there we end up buying a new vehicle not saying that's a bad thing but we feel like we get a good deal. More

by rustynail19611961
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Farle Lutian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Boris Loncaric
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 06, 2024 -

Town East Ford responded

We’re thrilled to hear that you consistently find great deals with us and that you keep coming back for your vehicle needs! It’s always our goal to provide excellent value and service. If there's anything more we can do for you or any specific vehicle you're interested in, just let us know!

August 04, 2024

Every time I’ve gone to the service center I’ve had an amazing experience. The service manager Krista is amazing and ensures that customers are well taken care of. She assisted me in securing a rental. More

by MC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ozzy Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Vroonland
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Aug 06, 2024 -

Town East Ford responded

Thank you for sharing your positive experience! We’re thrilled to hear that Krista and our service team have consistently provided you with excellent service. It’s great to know that Krista was able to assist you with securing a rental. We look forward to serving you again in the future!

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