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Town East Ford

Mesquite, TX

Overview
Employees
Reviews
Vehicles
4.7
3,001 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
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18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

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Showing 3,001 reviews

August 06, 2024

My service manager, Erica Reeves was absolutely outstanding. She kept me well informed throughout the initial repair process and advocated on my behalf when I I had to return the vehicle to address More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Reeves
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Aug 07, 2024 -

Town East Ford responded

Thank you for sharing your experience! We're thrilled to hear that Erica Reeves provided you with outstanding service and kept you well informed throughout the repair process. It's great to know that her advocacy and dedication have earned your trust. We'll be sure to pass along your kind words to Erica. We appreciate your feedback and look forward to serving you again at Town East Ford.

August 06, 2024

I love how I check you in real quick and let you know what's going on More

by LATRICEBUFORD
Recommend Dealer
Yes
Employees Worked With
Erica R
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Aug 07, 2024 -

Town East Ford responded

Thank you for your positive review! We're glad to hear that our quick check-in process and clear communication made your visit a great experience. We appreciate your feedback and look forward to serving you again in the future!

August 06, 2024

They didn't fix the issue we brought the truck in for . We had to bring the truck back a second time . More

by SAMMIE.EARL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gamaliel Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Arias
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Aug 07, 2024 -

Town East Ford responded

Thank you for sharing your feedback. We are sorry to hear that the issue with your truck was not resolved on the first visit and that you had to return for a second time. This is not the level of service we aim to provide. To address this matter and ensure it is resolved to your satisfaction, please contact Terri Scott, our Customer Relations Manager, at Tscott@towneastford.com. We appreciate your patience and are committed to making things right.

August 05, 2024

Every time we come in there we end up buying a new vehicle not saying that's a bad thing but we feel like we get a good deal. More

by rustynail19611961
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Farle Lutian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Boris Loncaric
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 06, 2024 -

Town East Ford responded

We’re thrilled to hear that you consistently find great deals with us and that you keep coming back for your vehicle needs! It’s always our goal to provide excellent value and service. If there's anything more we can do for you or any specific vehicle you're interested in, just let us know!

August 04, 2024

Every time I’ve gone to the service center I’ve had an amazing experience. The service manager Krista is amazing and ensures that customers are well taken care of. She assisted me in securing a rental. More

by MC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ozzy Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Vroonland
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Aug 06, 2024 -

Town East Ford responded

Thank you for sharing your positive experience! We’re thrilled to hear that Krista and our service team have consistently provided you with excellent service. It’s great to know that Krista was able to assist you with securing a rental. We look forward to serving you again in the future!

August 03, 2024

Town east ford did a great job on are car nice people I will come back More

by CHARLESDLABAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 06, 2024 -

Town East Ford responded

Thank you for your positive feedback! We’re glad to hear that you had a great experience with our team. We look forward to seeing you again for any future needs. Safe travels and take care!

August 02, 2024

Blake was very helpful and professional. I was very pleased with his service. I will recommend my friends. More

by Rudolphmarquez03
Recommend Dealer
Yes
Employees Worked With
Blake Smithers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Monks Jr
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Aug 06, 2024 -

Town East Ford responded

Thank you for your kind words! We’re delighted to hear that Blake’s helpfulness and professionalism made a positive impression. Your recommendation means a lot to us. If you or your friends need any further assistance, please don’t hesitate to reach out. Thanks again for your support!

August 01, 2024

Jim Artrip always goes way beyond to provide excellent customer service. When I schedule service of oil change always prompt to get vehicle in. More

by JCHAMB1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 06, 2024 -

Town East Ford responded

Thank you for the kind words! We’re delighted to hear that Jim Artrip consistently goes above and beyond to provide excellent customer service and ensure prompt service for your oil changes. It’s great to know that our efforts to deliver top-notch service are making a positive impact. If there's anything more we can do for you, please let us know. Thank you for your continued trust and support!

August 01, 2024

My personal opinion, the length of time my car was in service is crazy. Ford should have given me a car to use while services took almost a month. The communication between the customer and service advis More

by Tish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terri Scott
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica
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Aug 05, 2024 -

Town East Ford responded

Thank you for sharing your feedback. We apologize for the extended time your car was in service and the communication issues you experienced. We understand how important timely updates and support are, and we regret that we did not meet your expectations in these areas. To address these concerns and improve your experience, please contact our Customer Relations Manager, Terri Scott, at Tscott@towneastford.com. We are committed to resolving these issues and ensuring a better experience for you moving forward. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.

August 01, 2024

I was quoted one price for the use of a rental car and had to pay double that amount. The original problem has still not been repaired. My vehicle was in the dealership repair shop for thirty days and is More

by rage20212021@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erica ( can't remember her last name)
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Aug 05, 2024 -

Town East Ford responded

Thank you for sharing your experience. We deeply regret the issues you’ve encountered with the rental car charges, repair delays, and communication. This level of service is unacceptable and not reflective of the standards we strive to uphold. To address these concerns and work towards a resolution, please reach out to our Customer Relations Manager, Terri Scott, at Tscott@towneastford.com. We want to resolve these issues promptly and ensure you receive the information and service you deserve. Thank you for bringing this to our attention. We appreciate your patience and the opportunity to make things right.

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