Towne Hyundai

I just bought a 2013 Elantra LTD from Joe and his team. Joe strives for 100% customer satisfaction. This is the forth car I have bought from Towne and will buy there again. They are very customer focused a Joe strives for 100% customer satisfaction. This is the forth car I have bought from Towne and will buy there again. They are very customer focused and they go the extra mile to please. Besides a good deal they take good care of you during the purchase and also afterwards, unlike other dealers. Professional, courteous, honest and customer focused. More

Fred provided exceptional knowledge regarding the hyundai automobiles I eas interested in. He offered great advice and was patient and accomodating in sales process. It was a very good car leasing experien automobiles I eas interested in. He offered great advice and was patient and accomodating in sales process. It was a very good car leasing experience! More

Joe has sold me my previous 2 cars and I was pleased so I returned to purchase my 3rd Hyundai after I received a coupon in mail saying trade in car and walk out with new car at same or lower payments. We co returned to purchase my 3rd Hyundai after I received a coupon in mail saying trade in car and walk out with new car at same or lower payments. We could not come to an agreement financially that I could afford so I left believeing if Joe could have sole me my 3rd Hyundi, he certainly would have. I began searching other dealers but I kept getting e-mails and phone calls from Joe and his assistant. Joe said he wants the challenge of finding me a car I can afford. On black friday, his assistant called and said they had a 2012 accent for me and a good deal I could afford so I made an appointment and went there. As it turned out, they tried to sell me a 2012 accent that had been in an accident so I turned down the offer and asked about the phone call I had received telling me they had 2013 accent to sell. I was told they had none on their lot and the call was a mistake. Joe said he would order me one and I should have it in a week or two. It is now 4 weeks later and I still have no car, no phone calls to me regarding status. Nothing. I have made a few calls and e-mails to Joe. He told me he is working relentlessly trying to get me my car. I emailed him and told him I had called other dealerships which all have 2013 accents on their lots just not the color I wanted. I got no response. I called yesterday and got his assistant. I told her I would take any color so as to speed this process up and could Joe just get one of the cars from another dealership being that for some reason Denville had no accents to sell. If not, I would go myself to another dealership. I was told she will discuss with Joe and call me back that evening. As usual, no call. I have lost all trust and confidence in Joe. I dont know what kind of game he is playing with me. Why did he lie to me and intice me to come in. Why doesn't he return phone calls. I just dont get it. Town Hyundai of Denville has lost me as a customer unless a manager intervens and make right of this situation. More

My salesman Fred was an absolute pleasure to deal with - respectful, polite and patient. He went out of his way to make sure that I got what I needed, and to keep the financial end of our deal at a comforta respectful, polite and patient. He went out of his way to make sure that I got what I needed, and to keep the financial end of our deal at a comfortable level for me. Your managers also did their best to make sure that I left with your dealership with an excellent warranty on the car that I purchased. Thank you for making my purchase stress-free! Sincerely, Perdessa More

The reason for the rating that I have given is because the experience was flawless as far as the process of picking a vehicle, going over the specs, discussing prices and the overall appearance and friend the experience was flawless as far as the process of picking a vehicle, going over the specs, discussing prices and the overall appearance and friendliness of Salesman Fred Onorato. More

I just bought my second new Sante Fe from Joe and his crew, and would go to no one else to buy a Hyundai. He makes the buying experience a less stressful one, where I have always felt as though I have be crew, and would go to no one else to buy a Hyundai. He makes the buying experience a less stressful one, where I have always felt as though I have been treated fairly and given the best possible deal on my new purchase. He goes out of his way to make sure you get the car that you want. You can be confident that you will be taken care of ... even after you drive away in your new car. I would say that you should not even think about going to any other dealership, unless you don’t care about getting less than perfect service. More

I have been going to Towne Hyundai for 15 years. Joe Ippolito has always been the guy to go to. Always friendly and professional service has been given to my family. When I visit Towne Hyundai it is lik Ippolito has always been the guy to go to. Always friendly and professional service has been given to my family. When I visit Towne Hyundai it is like visiting a family. That is why Joe is always sales man of the year. I have never felt pressure to buy or even feel as if I am speaking to a "car sales man". Nothing phony here, just great service. That is why my husband and I keep going back! Now Joe has an assistant, Amanda. She is wonderful too. I never recommend any other car dealership to family or friends, simply because Towne Hyundai is the best!!!!!! P.S Love my new Sonata!!! More

Service department and their customer service is horrible. It's bad enough that I recommend against purchasing a car at Towne Hyundai to avoid dealing with the headaches the service department will horrible. It's bad enough that I recommend against purchasing a car at Towne Hyundai to avoid dealing with the headaches the service department will give you. Ill keep my story short. I brought in my Elantra for a basic oil change and tire rotation. When I go to retrieve my car there's a foot long crack in the windshield that wasn't there before. Nobody had said anything to me about it so I request to speak to the service manager Ken Goss. Ken proceeds to examine the windshield until I move him along and tell him to check them the mechanics notes to see of they noted this crack or a chip. Sure enough they just so happened to record two chips in my windshield in the "notes" section of a form the customer isn't meant to see. To me this is suspicious. How do you notice two chips in a windshield and not come out to notify me? And if its not protocol to give customers the heads up about these notes then why wouldn't they AT LEAST have the decency to tell me that the chip turned into a huge crack under their care. They just drove it out as is and they're content with that. Ken claims that a 300+ point check is done to note issues with the vehicle prior to service. So the elite service tech saw 2 almost impossible to see chips in a windshield but he didn't notice a cracked front bumper on the car. This is beyond suspicious. Ken Goss then admits that it's their fault since it went in as a chip and came out cracked. He will "help" me out with it without ever explaining what the help will be but he will email me after the weekend to go over the options. 2 weeks go by with THREE unanswered phone calls by me. No email, no follow up by Ken Goss. None of the messages I leave get returned until I finally leave one with a frustrated tone. Was it Ken Goss calling to apologize for not getting back to me when he said he would? Is he letting me know he wants to make things right? No, it's a desk clerk who says they want to give me a deal of $450 to replace the windshield. (They claim normal dealership cost is $600) Ken had told me the day of the incident they don't handle glass installation at all. Top notch professionalism. Very trustworthy crew. Anyone with a brain and experience knows the average windshield replacement quote is 250-350 max. Around 400-500 for OEM only glass. So really they've done nothing for me besides waste my time. Anyone with customer service skills knows 2 weeks ignoring a customer is unacceptable. Having a receptionist call me because Ken Goss is too much of a coward to do the right thing ends my relationship with Towne Hyundai. Hope it was worth losing me and my referrals over something your mechanic caused. Now I have to go through the headache of transferring my needs to a different licensed Hyundai dealer for service. Again, I had a great experience in the initial car buying experience. Good salesman, nice manager, and helpful finance manager. But the service manager you'll have to deal with for the 100k miles under warranty is an important factor. And it's an area I have ZERO confidence in. More

I purchased my car through the Affinity Federal Credit Union. Jyoti Patel worked with Joe Ippolito to give me a great deal. Joe and his team were a pleasure to do business with. Union. Jyoti Patel worked with Joe Ippolito to give me a great deal. Joe and his team were a pleasure to do business with. More

This is my third purchase from Towne Hyundai. The overall experience and professionalism of the staff is great. I feel the team does everything they can to make the customer happy and give the custo overall experience and professionalism of the staff is great. I feel the team does everything they can to make the customer happy and give the customer exactly what they are looking for. More