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Towne Hyundai

Denville, NJ

4.3
1,415 Reviews

3170 Route 10

Denville, NJ

07834

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Showing 1,415 reviews

October 03, 2022

I was disappointed to learn that though the price for a basic maintenance service went up the quality of the service went down. I would always get my car back vacuumed with my mats washed. The outside if t More

by SJR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ubaldo service
Oct 04, 2022 -

Towne Hyundai responded

We are very sorry that the vacuum service is no longer available but we do still offer a complimentary exterior carwash! This should have be done upon the completion of every service, we are very sorry if that did not happen. We are unable to find you in our system as SJR, please contact the Service Manger, Ernie Dix, we would appreciate an opportunity to discuss this further and make it right, we want all of our customers leaving happy. Thank you.

Oct 05, 2022 -

SJR responded

Find me under Sharon Rothe. I also was scheduled for the recall servie, but you didn’t have the right part to do it. I don’t understand why you would scedule a procedure and not check to see if you have the part. I hope you get it soon. I’ve been getting letters from Hyundai for many months telling me about the recall.

September 28, 2022

Love my new Kona! Thanks to Adam for for being so knowledgeable an making the process so easy. More

by Nancy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam
Oct 02, 2022 -

Towne Hyundai responded

Thanks for sharing your terrific review, it's wonderful to hear that Adam was very helpful, as well as so knowledgeable. We really enjoy hearing that your process was so easy as well. Thanks again!

September 27, 2022

I love coming to Towne Hyundai. I use to go to Wayne Hyundai now I will keep coming to Towne Hyundai. Very wonderful experience. Service tech Ubaldo was very knowledgeable and profe More

by marie.curry50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ubaldo Cielo and D. Sutula
Sep 27, 2022 -

Towne Hyundai responded

It's great to hear that our team was so helpful and you had a wonderful experience. It's great to know that Ubaldo was very knowledgeable and professional Thanks for sharing your kind remarks, Marie!

September 08, 2022

I had routine maintenance done on my vehicle today. Ubaldo was my contact and Made sure my experience went smoothly. He was very professional and even though it is his job to up sell, he was not push More

by Pamk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ubaldo
Sep 09, 2022 -

Towne Hyundai responded

It's great to know that our team was very helpful with your routine service visit and Ubaldo made sure everything went smoothly. We're glad to know that he was very professional as well.

September 07, 2022

Had a great experience with Ubaldo during my routine service visit. He was very attentive and explained everything that was being taken care of and why additional service was needed. More

by mpbettio64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ubaldo
Sep 08, 2022 -

Towne Hyundai responded

It's great to hear that Ubaldo was so helpful, as well as attentive. It's really great to know that you're pleased with everything. Thanks!

September 04, 2022

I brought my car in for maintenance. From the beginning until they were done I received excellent service. Mr. Ubaldo Ciello sat with me and explained everything they were doing. He wa More

by geri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr, Ubaldo Cielo
Sep 05, 2022 -

Towne Hyundai responded

It's wonderful to hear that Mr. Ubaldo Ciello was so helpful with your needs and you're pleased with the professional service you received. Thanks!

August 23, 2022

I just got my 4th Sonata today. Joe Ippolito and his assistant Janel are Top Notch! They are professional and a pleasure to work with. There is such a low inventory of Cars every More

by SusanG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Ippolito
Aug 25, 2022 -

Towne Hyundai responded

Thanks for sharing your kind remarks for Joe Ippolito and Janel. It's wonderful to hear that they were both professional and a pleasure to work with. We're also glad to know that you were able to find the right car for your needs and you love your new, and 4th Sonata, congratulations!

August 20, 2022

The service was excellent would definitely recommend Town Hyundai to all my friends and family More

by mamelio1223
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TJ Johnson
Aug 22, 2022 -

Towne Hyundai responded

Mark, thank you for taking the time to speak with Ernie Dix, the Service Manager at Towne Hyundai. We are sorry that you weren't offered acceptable accommodations over the phone, we take emergency situations very seriously. We appreciate you allowing us an opportunity to make this right. You have Ernie's direct contact information, if there are ever any questions or concerns moving forward please do not hesitate to reach out. We appreciate your business and we look forward to seeing you this week.

Aug 22, 2022 -

mamelio1223 responded

Thanks for your call Ernie. I realize that over the weekend you were not able to help me. You did however call me on Monday morning to help me. That is a 5 star customer service rating to me. I will be in touch with you tomorrow to move forward with your help. Thanks,

August 09, 2022

When shopping for a car, I try to do business with a salesperson who has integrity, who listens and who is responsive to my questions. Jose Matos of Towne Hyundai more than met that criteria. It More

by tfinchler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Matos
Aug 10, 2022 -

Towne Hyundai responded

It's wonderful to hear that Jose Matos was so helpful and you're pleased with everything. Congratulations to you and your son for selecting a new Elantra!

August 06, 2022

Cars. com and the dealership website both claim the dealership has numerous vehicles (Hyundai Ioniq 5) for sale yet when contact is made it is revealed they More

by polearyjr
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danielle
Aug 09, 2022 -

Towne Hyundai responded

Patrick, thank you for your feedback. Unfortunately, we are under tight inventory constraints due to supply chain issues. We have been working diligently with Hyundai to try and fill our customers orders in a timely manner. If you would like to place an order on an Ioniq 5 please reach out to me Travis Magid, General Manager 973-584-8100 ext. 548 and I will try to secure one for you with Hyundai.