Toyota Direct

Thank you Adam My husband and I recently purchased a new car from Adam. Adam is new to the dealership but was very helpful in helping us make a decision on whether My husband and I recently purchased a new car from Adam. Adam is new to the dealership but was very helpful in helping us make a decision on whether to buy new or used. He was also very patient while we tried to make up our mind. Adam knew we were in a position where we could buy right away or wait, and yet he was not pushy. He was persistent in calling when I didn’t return his calls and beat the price of our local dealer. I would highly recommend Toyota Direct and recommend Adam., although everyone was nice and helpful there. More

STAY AWAY!!! Absolutely horrendous care for customers and doesn’t backup the products they sell. I purchased a car and within 24 hours there were numerous issues with it and within a month the car was not dr doesn’t backup the products they sell. I purchased a car and within 24 hours there were numerous issues with it and within a month the car was not drivable. I notified the dealership within 24 hours of the noted issues and they basically told me it’s my problem now. I went to Toyota Direct because I’ve heard positive things. After battling cancer over the past couple years and looking for a stress free, reliable car, I am highly disappointed to be treated in such a way. How can a company sell a product that costs thousands of dollars and then not back it up if there’s issues? I am now having to spend additional funds on possible legal action just to get a reliable car. It’s stressful, highly irritating, and just not how businesses should operate. I will never recommend this dealership to anyone. More

We just bought a new Highlander and had a great experience working with Adam. He was so patient and easy to work with. Highly recommend! experience working with Adam. He was so patient and easy to work with. Highly recommend! More

My husband & I bought 2 cars from Adam at Toyota Direct. Although ADAM is new at the dealership, he was knowledgeable, patient, kind & friendly! Thanks Adam Although ADAM is new at the dealership, he was knowledgeable, patient, kind & friendly! Thanks Adam More

I have a new Toyota 4-Runner that I bought in California before I relocated to Ohio for work. On both service appointments that I have had with my new vehicle, the service has been wonderful! John Bucca, m before I relocated to Ohio for work. On both service appointments that I have had with my new vehicle, the service has been wonderful! John Bucca, my service advisor is always so accommodating and friendly. I appreciate Toyota’s commitment to excellence in all areas of business. Thank you, for raising the bar on great service! Cary Kenner. Westerville. More

I purchased a used car from TD that had some real problems. When I had it in to another dealer for some recall work that had never been done, they fixed a seatbelt that would not retract, but they al problems. When I had it in to another dealer for some recall work that had never been done, they fixed a seatbelt that would not retract, but they also reported patching tar on a tire that appeared to cover up a patch so no one would notice, and they found a leak in the power steering fluid that would require replacing the whole rack & pinion. I went straight back to the used car sales manager at TD, who had a check cut for the cost of the seatbelt repair and promised to replace the tire, but shrugged off the powers steering leak. I feel like they had covered up all these problems so an unsuspecting buyer wouldn't notice them until it was too late, and then they would only partially stand by their sale. I do not recommend purchasing a used car from TD without a complete vehicle inspection from a disinterested mechanic. I gave them two stars only because they made it right for the two smaller of the three problems they should have fixed before offering the car for sale or at least disclosed to potential buyers. And now I’ve had it back in to replace the tire which took FIVE HOURS because they couldn’t find the tire that they called me to come in for, AND they’ve locked the keys in the car. TD gets one star. For what it’s worth, though, Jesse in service has been fantastic. More

I purchased a used car from TD that had some real problems. When I had it in to another dealer for some recall work that had never been done, they fixed a seatbelt that would not retract, but they al problems. When I had it in to another dealer for some recall work that had never been done, they fixed a seatbelt that would not retract, but they also reported patching tar on a tire that appeared to cover up a patch so no one would notice, and they found a leak in the power steering fluid that would require replacing the whole rack & pinion. I went straight back to the used car sales manager at TD, who had a check cut for the cost of the seatbelt repair and promised to replace the tire, but shrugged off the powers steering leak. I feel like they had covered up all these problems so an unsuspecting buyer wouldn’t notice them until it was too late, and then they would only partially stand by their sale. I do not recommend purchasing a used car from TD without a complete vehicle inspection from a disinterested mechanic. I gave them two stars only because they made it right for the two smaller of the three problems they should have fixed before offering the car for sale or at least disclosed to potential buyers. More

Bait and Switch Bait and switch!!! I made a deal online yesterday to buy a black RAV4 hybrid. Show up for my appointment and the car is white. They make excuses and b Bait and switch!!! I made a deal online yesterday to buy a black RAV4 hybrid. Show up for my appointment and the car is white. They make excuses and blame everyone but themselves for the mistakes. Claim internet information was wrong. Still not my fault! I had the whole deal worked out even the value of my trade. They try to make me buy the white car but won't budge on price from the black car I thought I bought. Don't deal with these people. Very rude manager. Salesman was great though and very apologetic but I walked. No car bought today! More

Greg Simpson just wanted my money I walked into the dealership around 7:30pm to see if I could ask some quick questions about either a new loan or to see if I could get assistance with I walked into the dealership around 7:30pm to see if I could ask some quick questions about either a new loan or to see if I could get assistance with my current loan. I spoke with Greg Simpson that night who was rude and disrespectful. Classic bait and switch was used and he literally tried to force me into signing paperwork. He gave the worst advice which included me VOLUNTARILY HAVING MY CAR REPOSSESSED! I guess he thought I was desperate but just because I'm a woman does not mean I don't know anything about the car sales business. He was overall very rude to me and was literally talking over me and upset that I "wasted his time" and didn't purchase a car that night. I probably would not go back to that location. I know Toyota is a great brand of car but the customer service at this location was just terrible. Greg should not force customers into purchasing without exploring all options. He did not do that with me. He basically told me what to do and would not try to find any other options for me. More

Rotten Customer Service Sale was fine. There were huge problems with the title that they are now finally addressing. I will update the review once it's resolved. Sale was fine. There were huge problems with the title that they are now finally addressing. I will update the review once it's resolved. More